Roy Craik

206-***-**** • ad28sa@r.postjobfree.com Seattle, WA

TECHNICAL WRITER

Versatile Technical Writer with 12 years of experience in creating clear, concise, and comprehensive documentation for diverse audiences. Adept at translating complex technical information into user-friendly manuals, guides, and tutorials. Proven ability to collaborate with cross-functional teams, grasp complex concepts quickly, and deliver high-quality documentation.

KEY COMPETENCIES

Documentation

Editing Skills

Research Skills

Collaboration

MS Excel

Service Now

Confluence

Content Management

MS Word

BMC Remedy

Agile Methodology

Critical Thinking

JIRA

HP Service Manager

Lean Manufacturing

PROFESSIONAL EXPERIENCE

Youjustgetme.com July 2013 – Present Knowledge Manager Fully Remote

Orchestrate the strategic acquisition, organization, and dissemination of information to optimize internal processes.

My responsibilities include overseeing the development of a comprehensive knowledge base, curating relevant content, and implementing effective knowledge-sharing platforms.

I establish and enforce knowledge management policies and procedures.

Through regular assessments and updates, I guarantee the relevance and accuracy of our knowledge assets.

Cigna March 2021 - June 2023

Knowledge Management Advisor, Technical Author Fully Remote

Collaborated with product development teams to create user manuals, API documentation, and technical guides for a range of products.

Conducted in-depth research and interviews with subject matter experts to gather information for documentation.

Standardized documentation processes, resulting in a 20% improvement in efficiency and consistency.

Worked closely with the QA team to ensure documentation accuracy by validating against product releases.

Boeing Jan 2000 - sept 2020

Knowledge Management Lead, Technical Author, Process Analyst (2008 - 2020) Hybrid

Authored and maintained end-user documentation, release notes, and online help resources for multiple software products.

Conducted regular documentation reviews to keep content up-to-date with software updates and enhancements.

Collaborated with software developers to understand technical specifications and translate them into user-friendly documentation.

Assisted in the development of training materials and conducted training sessions for internal teams.

VOLUNTEER EXPERIENCES

Seattle Animal Shelter Foundation

Fundraising and Events

Seattle Animal Shelter

Dog Training and Walking Lead

Veterans Administration of West LA

Provided recreation and companionship for hospitalized veterans

EDUCATION

University of California, Los Angeles (UCLA)

Astronomy, Bachelors of Science

University of Phoenix

Business Management, Masters of Information Sciences

Boeing Certifications

ITIL Foundations

AWARDS

2020 Australia Integration to Enterprise Support

For outstanding performance in integrating Boeing Australia into Enterprise IT Support

Boeing CIO Award for Excellence in IT

For leading the launch and ongoing management of the Boeing IT Knowledge Base

Wichita Acquisition Award

For excellence in training new service desk employees

Secure Token Implementation Award

For superior performance documenting support processes for Secure Token technology

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