SHITTA TOBI JOSHUA

825-***-****

ad28rs@r.postjobfree.com 17728 81 AVE NW, Edmonton, Alberta T5T1M1 SKILLS

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Customer service excellence

Accountability and Dependability

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Good communication skills

Quality Orientation

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Reliable team worker

Problem-solving skills

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Microsoft Office

Ability to work in a fast-paced environment

WORK EXPERIENCE

Tim Hortons Crew Member, Ottawa, Canada August 2023 – Nov 2023

• Greet, welcome, and take orders while delivering first-rate customer service.

• Providing assistance to consumers with product, marketing, and policy information as well as answering their inquiries.

• Contributing to the success of the team by accurately and quickly completing tasks.

• Entering customer special requests and food allergies into the computer system when entering orders to convey order details to the kitchen.

Wiping down tables, keeping restaurant lobby, backroom and restrooms neat and clean throughout shift

. Worked together with all sales associates and the management team to meet and exceed store sales objectives and operational standards

COLDSTONE CREAMERY

SHIFT MANAGER OCT 2021 – JULY 2023.

• Extensive experience in the sales industry; New home sales experience is an asset.

• Energetic, proactive leader who sets the standard for the sales team.

• Significant experience in training, coaching and mentorship of a team.

• Proven Sales performance and sales leadership experience.

• Understanding of buyer behavior and how to approach the sale.

• Strong time management, organization, and planning skills.

• Driven, focused, and a sense of urgency to meet deadlines.

• Ability to manage multiple projects.

• Excellent critical thinking and problem solving

• Exceptional verbal and written communication skills

• Ability to get along with various personality types and play an active role in the team.

• Strong attention to detail.

• Utilize product learning/knowledge to make recommendations/substitutions

• Take time to understand marketing and promotions to benefit customer experience and sales

COLDSTONE CREAMERY NIG.

CREW MEMBER SEPT 2019 – OCT 2021

• Acknowledging and taking orders in order to deliver the ultimate ice cream experience customer service.

• Providing assistance to consumers with product, marketing, and policy information as well as answering their inquiries.

• Contributing to the success of the team by accurately and quickly completing tasks.

• Entering customer special requests and food allergies into the EZEE BURB machine and issuing of customer’s receipt.

• Wiping down tables to keep restaurant lobby clean, backroom and restrooms neat and clean throughout shift.

• Showing appreciation for tips by raising a song and inviting them back.

Exceeding customer expectation by delivering the ultimate ice cream experience

• Understanding the importance of upselling services and product

• Understand & achieve sales targets

Bet Organisation, Lagos, Nigeria JAN 2017 - DEC 2018

CASHIER

• Use retail math skills to calculate prices, discounts, and totals then issue ticket.

• Processed cash register transactions, inputted product costs, and gave back change.

● Secured Company assets by following all loss prevention policies and procedures.

EDUCATION AND TRAINNING

THE POLYTECHNIC IBADAN

NATIONAL DIPLOMA IN OFFICE TECHNOLOGY AND MANAGEMENT

Jan. 2014 - Nov. 2016

VICTORY PROGRESSIVE COLLEGE

SSCE CERTIFICATE ( W.A.E.C)

Feb. 2007 - July 2013

PECULIAR INT NUR/PRI

SCH

Jan. 2001 - Nov 2006

FIRST LEAVING SCHOOL CERT.

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