Level V PC/Mac/ support Technician

RICHARD RANDAL O'DONNELL

e-mail: ***********@*******.***

QUALIFICATIONS *Executive Support Experience at Walt Disney World and Northrop Grumman

*Support Level V Engineer - ATOS

*Field Team Leader at Walt Disney World & Xerox/ACS

*PC Experience - Hardware Repairs and Software Upgrades

*PC OS Experience –DOS,Win (3.X,NT,95,98,ME,2000, XP,Vista, win 7,8,10)

*Dell Hardware Certified – Northrop Grumman Corporation.

*Mac OS/iOS Experience - Laptop, Tower, Iphones, Ipads, Network Hookups.

*Application Programming Experience

*CNA-Certified Netware Administrator - Novell 4.1

*CNE-Certified Netware Engineer

*LAN experience: NOVELL and MS SERVERS, UNIX, AS 400

* Project Leader, Team Leader, Senior Programmer positions held

*Experienced with bidding, subcontracting, and consulting

*Eagle Scout/OA/Assistant Scoutmaster & Scoutmaster Boy Scouts of America

WORK EXPERIENCE Note: ‘ ~’ Denotes working onsite and remote during Covid-19

~2020 Atos Contractor PC/LAN Support at Northrop Grumman Melbourne Florida Campus

~2019-2023 Opened and Manage “Bunsen & Beaker Labs” Site at Walt Disney World

2018 Asset Refresh Team Leader – Atos Corporation (Customer Walt Disney World)

2015-2018 Executive Support - Support level V Engineer – Atos Corporation (Walt Disney World)

2013-2015 Executive Support Senior Technical Lead - Xerox Corporation (Walt Disney World)

2010-2013 Senior Technical Lead/Alternate Team Manager

Xerox Corporation (Customer Walt Disney World)

2005-2010 Senior Technical Lead/Alternate Team Manager

ACS Corporation (Customer Walt Disney World)

2000-2005 Cast Member -Senior Analyst with Admin PC LAN Support

Walt Disney World Corporation

1995-2000 CNE/IT Consultant/Contract

Walt Disney World, Sarasota Hospital, Seagate Software

1993-1995 LAN Administrator/ Network Engineer/ Programmer –Analyst

SunTrust Corporation

1987-1993 Programmer/Analyst

CPA Software Corporation

1985-1987 Programmer/Analyst

Waffle House Restaurant Corporation

1984-1985 Computer Operator

Southern CIF Services-Bank Processing

EDUCATION

2020 Dell Hardware Certified Melbourne, FL

1997 Certified Netware Engineer/Novell 4.1 Orlando, FL

1996 Certified Netware Administrator/Novell 4.1 Orlando, FL

1983 Williamsport Community College Williamsport, PA

Associate of Applied Science

Major in Computer Science

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