TYANNA GARCIA

Stamford, CT – 323-***-**** – ad28qu@r.postjobfree.com

Skills

Report Analysis

Project Planning

Record-keeping

Legal Knowledge & Terminology

Time Management

Interpersonal Skills

Emotional Intelligence

Keen Attention to Detail

Excellent Analytical Writing

Data Entry

FTR

Web Opus

TDIS-PD, PRISM

Microsoft Office Suite

Professional Experience

State of CT, Superior Court Judicial Branch, Stamford, CT 2018 - Present

Court Reporter

Prepare manual transcripts of proceedings in the court.

Assist judges and lawyers in preparing trial records.

Share various documents and information with external agencies.

Compile and submit all reports for analysis.

Provide data entry and document processing services for attorneys.

Transcribe audio and video recording into hard copies

.Guarantee mission readiness and successful day-to-day operations of the legal office, while maintaining composure and dedication to duty by offering data entry and document processing services for attorneys.

Transcribe audio and video recording into hard copies, producing 120+ pages per week in final transcript form.

Consistently editing and punctuating while maintaining their intended meaning.

Ensured the timely flow of proceedings by delivering accurate read-back of testimonies and exhibiting documentation with 100% on-time performance and accuracy.

MCMC, Wilton, CT 2006 - 2013

Injury Care Coordinator

Built collaborative relationships with team members.

Trained new employees on job specifics.

Ensured that the MCMC Injury Reporting and Provider Identification System was answered in a timely manner to meet client’s specifications.

Triaged catastrophic injuries and sent files to the appropriate Medical Case Manager for immediate clinical review.

Worked closely with and assisted the Medical Case Manager in the provision of Medical management services including contacting injured workers, treatment providers, client representatives and claims personnel.

Acquired and maintained knowledge and understanding of specific client needs and delivery of the MCMC Medical Management service as they interact with each other.

U.S. Department of State, Norwalk,, CT 2005 - 2006

Passport Associate

Maintained compliance with operations regulated by federal and state laws.

Prepared documentation, data entry, adjudication and passport processing.

Contacted customers by phone for verification of mailing address and other information in response to telephone calls or e-mails received through the National Passport Information Center (NPIC).

Generated Informational Response Letters (IRLs) to request additional information/documentation for adjudicated passport applications.

Utilized the computer operating system, TDIS-PD which assisted in the creation of document batches, document imaging scanning and reviewing, retrieval of individual application information, data entry, and book/card printing, the generation of mailing labels, and sorting and affixing postage to scaled envelopes.

Performed quality checks for standard fee information for individual applications.

Stamford Town’s Clerk’s Office, Stamford, CT 2002 - 2005

Office Support Specialist

Ensured proactive customer service by receiving all incoming calls and distributing messages in a timely manner.

Assisted research specialist by verifying documents and inputting data into the online computer system.

Processed birth certificates, death certificates and marriage licenses.

Proofread, created, edited and distributed internal and external correspondence, documents and forms.

Maintained electronic record management, setting up and managing spreadsheets and databases, producing reports and compiling information.

Communicated clearly and effectively to upper management and colleagues with new report updates.

Education

Southern Connecticut State University, New Haven, CT

BA COMMUNICATION DISORDERS MAY 2003

MSD COMMUNICATION DISORDERS May 2006

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