LaKera Howard

Case Manager

Contact

**** ******* *****

Douglasville, GA 30135

470-***-****

ad28pm@r.postjobfree.com

Objective

As a case manager, my primary objective is to support the functioning of business operations by identifying the client’s key problems to be addressed, as well as their individual needs and interests. I aim to create a positive and productive work environment by communicating with team members, setting clear goals and monitoring performance. Education

United Education Institute

Morrow, GA

AS Medical Assistant

Key Skills

Data Entry

Reconciliation

Payroll

Communication

Problem-solving

Case Management

Experience

June 2021-December 2022

Forms Compliance • Wolter Kluwer

January 2018-June 2020

Case Manager • Morneau Shepell

December 2013-December2018

Case Manager/Client Services • Accredo Health

Responsibilities: overseeing daily operations, managing staff, ensuring compliance with tax regulations, and providing exceptional customer service. Also responsible for analyzing financial data, performing health insurance claims, reconciling billing and maintaining point of contact with customer in escalated cases.

Communication

Implemented new procedures and technologies that improved efficiency and streamlined operations.

Leadership

Successfully handle escalated issues while maintaining excellent customer satisfaction scores.

References

Available upon request.

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