Ariel Robinson Ariel Robinson

***-** ***** ***

Springfield Gardens,NY 11413

347-***-****

ad28op@r.postjobfree.com

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Skills

● Customer care

● Operating POS system

● Operating onQ

● Cash handling

● Front Desk

● Operating CRM system

● Operating Booker system

● Hospitality

● Hardworking

● Punctual

● Upselling

● Inventory

● Understands Spanish

I am a hard working and reliable individual seeking employment. I have management experience and the ability to learn and work well in fast paced environments. I am willing to relocate or work remotely if necessary. I offer quality customer service and hospitality in all fields as well. Lastly, I hold punctuation along with attendance at an extremely high standard.

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Experience

Restocking, receptionist,

merchandising, maintenance

duties, upselling products,

scheduling appointments, resolving

client issues, processing

paperwork, working in a fast pace

environment, data entry,

Microsoft Word, filling, microsoft

office, clerical, outlook, Booker,

CRM, Front Desk onQ system

Certifications/Licenses

Phlebotomy

CPR/First Aid

New York Housing Authority / Information Clerk

November 2023- Currently

● Assisting residents with any issues regarding building

● Managing residents complaints or issues within a timely manner

● Making sure all information on customers profile is correct and up to date

● Putting tickets and work orders in the system for residents

● Assisting residents with information on NYCHA

Nordstrom Rack / Service Experience Assistant Manager May 2022- Currently New York, NY

● Ensuring the comfort and satisfaction of each and every client

● Upselling company product to clients

● Conducting a daily rally with sales team to ensure everyone is coherent and responsive to the overall and individual performance goals set by our company

Hilton/Guest Relations

May 2021- April 2022 New York, NY

● Greeting clients upon arrival

● Checking guests in and out of the hotel

● Answering all incoming calls at the front desk

● Authorizing pre-payments on credit/debit cards on file

● Ensuring all special requests made by guests are taken care of prior to arrival

● Offering outstanding hospitality and customer service to all guests

● Ensuring all issues are resolved and guests leave the hotel happy before escalating

● Stocking the pantry with snacks and personal care items

● Receiving packages and orders for guests and hotel management

● Offering our Hilton Honors reward program to all guests

● Creating detailed shift reports throughout the day to ensure all team members are updated

Victoria’s Secret / Assistant Sales Manager

August 2019 - October 2020, World Trade Center,NY

● Greeting clients and offering assistance based on needs

● Helping clients find correct sizing in apparel

● Meeting sales goals for the company

● Upselling products, restocking and merchandising sales floor, processing transactions on POS systems as well as returns

● Unpacking shipment and sorting out inventory in the stock room.

Infinity Car Dealership / Customer Care Manager / Service Exp. September 2018-September 2019, New York,NY

● Following up with customers to ensure their experience was satisfactory after every service visit

● Resolving all customer related issues, setting

appointments, doing company surveys, meeting company goals

● Exceeding customer service standards, updating

paperwork and client files

● Processing debit/credit, cash and check payments for service customers

● Ensuring all team members are meeting their individual goals.

Hertz Rental Car Agency/ Client Advisor

September 2017-September 2018 John F.Kennedy Airport

● Greeting and welcoming clients at the front desk

● Finding suitable vehicles tailored to clients needs

● Checking cars in and out of facilities after processing rental agreements

● Answering phone calls at the front desk

● Processing credit/ debit card or cash payments

● Inspecting returning cars and closing out rental agreements

Education

John Bowne High School/ High School Diploma

September 2012-June 2016

Queensborough Community College/ College

September 2019- March 2020

Contact this candidate