Contact

Education

812-***-****

Phone

ad28oj@r.postjobfree.com

Email

**** **** **, **********

IN47711

Address

Mariana Maza

c o s t u m e r s e r v i c e r e p r e s e n t a t i v e Bilingual high quality costumer service representative, With more than 10 years of experience in call centers, face to face and live chat, problem resolution, incident management, excellent communication skills and ability to work under pressure. I have perfect command of the English and Spanish language, high knowledge of computing, management of emotional control and in constant search for updating in the world of high-quality customer service. Good at working in fast-paced environments under pressure and stress

Experience

Politely addressed any customers complaints, escalating to management when necessary, answered an average of 150 calls per day exceeding quota by 15%, proactively memorized over 55 company products and services.

Completed customer insight reports and input over 12000 units of sensitive data,receiving an average of 100 incoming calls daily and received a 5-star customer satisfaction rating through voice,chat,and email communications. listened, diagnosed, and resolved technical issues guiding users trough step-by-step solutions, Running a women's clothing design and manufacturing business, daily answering an average of 50 daily incoming calls, e-mails and text messages chat from clients, keeping an accounting book and attending face to face to walk in, providing prompt costumer support with a professional, friendly, and patient attitude. Costumer service representative- sales executive administrator- unlicensed insurance agent

Costumer service representative- technical support CEO- costumer service representative- accountant bookkeeper- TAX pro

2008-2013

2014 - 2017

2018-2022

PRASCO, MONAGAS- VENEZUELA

lMACONSIMECA- MONAGAS- VENEZUELA

MARIGO COLLECTIONS Evansville-IN-EEUU

812-***-****

Andrew strong

Phone:

Key associates

812-***-****

Erik strong

Phone:

key associates

Reference

IUTIRLA-MONAGAS VENEZUELA

UELP- MONAGAS VENEZUELA

BACHELOR

HIGH SCHOOL DIPLOMA

2012

2001-2005

Visual Design

Outlook

Word

Microsoft office

Powerpoint

Exel

English

Spanish

Expertise

Language

Social media

Call center

Live chat

Tipping 64wpm

Contact this candidate