Service Representative Costumer
Resume:
Contact
Education
Phone
**********@*****.***
IN47711
Address
Mariana Maza
c o s t u m e r s e r v i c e r e p r e s e n t a t i v e Bilingual high quality costumer service representative, With more than 10 years of experience in call centers, face to face and live chat, problem resolution, incident management, excellent communication skills and ability to work under pressure. I have perfect command of the English and Spanish language, high knowledge of computing, management of emotional control and in constant search for updating in the world of high-quality customer service. Good at working in fast-paced environments under pressure and stress
Experience
Politely addressed any customers complaints, escalating to management when necessary, answered an average of 150 calls per day exceeding quota by 15%, proactively memorized over 55 company products and services.
Completed customer insight reports and input over 12000 units of sensitive data,receiving an average of 100 incoming calls daily and received a 5-star customer satisfaction rating through voice,chat,and email communications. listened, diagnosed, and resolved technical issues guiding users trough step-by-step solutions, Running a women's clothing design and manufacturing business, daily answering an average of 50 daily incoming calls, e-mails and text messages chat from clients, keeping an accounting book and attending face to face to walk in, providing prompt costumer support with a professional, friendly, and patient attitude. Costumer service representative- sales executive administrator- unlicensed insurance agent
Costumer service representative- technical support CEO- costumer service representative- accountant bookkeeper- TAX pro
2008-2013
2014 - 2017
2018-2022
PRASCO, MONAGAS- VENEZUELA
lMACONSIMECA- MONAGAS- VENEZUELA
MARIGO COLLECTIONS Evansville-IN-EEUU
Andrew strong
Phone:
Key associates
Erik strong
Phone:
key associates
Reference
IUTIRLA-MONAGAS VENEZUELA
UELP- MONAGAS VENEZUELA
BACHELOR
HIGH SCHOOL DIPLOMA
2012
2001-2005
Visual Design
Outlook
Word
Microsoft office
Powerpoint
Exel
English
Spanish
Expertise
Language
Social media
Call center
Live chat
Tipping 64wpm
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