Saikat Mandal

UX Architect and Product Design Lead with 15+ years of experience crafting exceptional user experiences for web and mobile platforms. Proven track record of successfully designing and launching user-centric products focusing on usability, accessibility, and aesthetics for Fintech, Travel, and SAAS. Adept at defining design strategies, conducting user research, and incorporating customer insights to shape product visions. Strong leadership and communication skills, with the ability to effectively collaborate with stakeholders, developers, and other design professionals. EXPERIENCE

NetApp

UX Lead

Aug 2019 – Present

• Led Pricing and Configuration design of CPQ (Configure, Price, Quote) cloud commerce solution. Redesign drove annual data storage bookings of over $1.3B.

• Enhanced Professional Services experience that increased retention rate by 40%

• Simplified Service delivery workflows.

• Designed ‘New Product Introduction’ experience.

• Simplified Cluster Configuration flows that increased task completion rate by 2x.

• Recruited and managed resources for UX initiatives. Panasonic Avionics

Sr. UX Designer

Mar 2018 – Aug 2019

• Redesigned In-Flight Entertainment maintenance interface for Service and Field Engineers. SUS rating increased from 56.87 to 72.

• Designed Developer Portal for Seatback and Mobile Apps. Currently serving 12+ airlines globally with passenger, seatback, and crew apps

• Transformed Fleet and Release Management Tool for faster content loading. Classic Systems Solutions

UX Architect Consultant

Jul 2010 – Mar 2018 &

Aug 2019 – Present

• Monsanto-Bayer: Led research and design of service ticketing and reporting tool.

• Roblox: Led Usability research and design enhancements for their gaming environment.

• Stearns Lending: Designed Consumer and Loan processing App with digital 1003 loan application; Transformed Stearns website and customer mortgage journey.

• World Ventures: Led a travel club company making $300M in sales per year with 200K members cross $1B sales and 2M members with a digital strategy and innovative mobile solutions that increased engagement by 50x.

• Wolters Kluwer: Designed iPhone App for automated driver data entry and security management. Led Search design and task flows.

• IHS: Researched and designed Enterprise Reporting System and Records Management system for their partners (Chevron, Exxon); Created First Report App used by all major energy companies.

• Wells Fargo: Conducted rapid review and design for their Data Warehouse.

• Arbonne: Led the company from bankruptcy to a $600M health and wellness business in two years. Design Transformation brought in 3x engagement.

• NetApp: Led design of Quote to Invoice tool.

Michigan State University

UX Designer and Developer

Aug 2008 – Jun 2010

• Designed and developed the website of the Asian Studies Center.

• Designed brochures and other visual assets for events at ASC.

• Conducted usability evaluation & testing for websites of the College of Education. www.saikatmandal.org

ad28md@r.postjobfree.com

517-***-****

Saikat Mandal

Microsoft India

Interaction Designer

Feb 2008 – Jul 2008

• Led research and design of set-top box experience for Microsoft Television and IPTV in India in collaboration with IDC, IIT Bombay.

• Conducted User Studies, and conceptualized and designed the software.

• Facilitated its prototyping and user acceptance testing. Zensar Technologies

Usability Analyst

Jan 2008 – Feb 2008

• Designed and implemented ‘Invoice Management System’ for Barclays Bank, UK.

• Participated in redesigning their corporate website. Rediff.com

Interaction Designer

Aug 2006 – Dec 2007

• Led research and design of a Rediff Q&A, Photos, Fan Club, and Connexions.

• Led Rediff Smart Search design that helped travel bookings increase by 20%

• Led homepage redesign; that had 2x more visits than Yahoo and Google India.

• Enhanced Rediff Shopping and Travel experience.

EDUCATION

Michigan State University

2008-2010

• Master’s in Education Technology and Education Psychology

• College of Education, East Lansing, Michigan

Michigan State University

2008-2009

• Certificate in Serious Game Design

• College of Communication Arts and Sciences, East Lansing, Michigan Indian Institute of Technology

2008-2009

• Master of Design in Visual Communications; minor in Human-Computer Interaction

• Industrial Design Center, Bombay, MH

Birla Institute of Technology

1999-2004

• Bachelor of Architecture

• Department of Architecture, Ranchi, JH

SKILLS

Design, Research, Strategy User Experience Design, Product Design, Product Strategy, Design Thinking, User Research, Discovery, Conceptual Design, Design Sprints, Information Architecture, Interaction Design, Experience Mapping, Lean-Agile Methodologies, Work Flows, Journey Maps, Experience Modeling, Workshop Facilitation, Time & Project Management, Design Systems, Pattern Libraries, Service Design & Blueprints, Contextual Inquiry, Surveys, User Interviews, Card Sorting, Personas and Scenarios, Focus Groups, Heuristic Evaluation, Cognitive Walkthroughs, Usability Testing, Heat Maps, Eye Tracking

Software Figma, Axure, InVision, Sketch, Principle, Adobe Suite, Adobe XD, Photoshop, Illustrator, After Effects, Framer, Jira, HTML, CSS, JavaScript www.saikatmandal.org

ad28md@r.postjobfree.com

517-***-****

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