Daisy Guieb

Summerville, SC

ad28m6@r.postjobfree.com

+1-808-***-****

To gain experience and to further my career in to within your company. I believe that I can be a very great asset to your company. I’m a hard worker and quick learner; I put a lot of pride and integrity in my work.

Work Experience

Customer Service Representative

Navient - Remote

February 2023 to September 2023

• Took 60-80 inbound call

• Assist with customers regarding approval of application for Affordable Connectivity Program/Lifeline

• Provided prompt and accurate information guiding callers through troubleshooting, providing detailed case statuses & next steps and navigating necessary websites.

• Navigated through different websites and system to find accurate information to customers regarding issues and questions

Customer Service Agent

Sykes Enterprises, Incorporated - Remote

January 2021 to February 2023

• Drive customer support through phone, chat, and/or email using various different tools

• Respond to customer inquiries with a focus on providing a solution to the specific issue

• Help customers understand the services offered and discover which features will benefit their needs

• Troubleshoot access to online services through password resets

• Meet or exceed performance expectations in regard to customer satisfaction and other related metrics/ KPIs

• Handle inbound service calls and provide accurate account and product information

• Understand and strive to meet or exceed metrics while providing excellent customer service

• Drive customer satisfaction through voice, chat, and/or email communications

• Navigate through multiple systems

Project Administrator

Wayne Brothers, Inc. - Summerville, SC

January 2019 to September 2019

• Submit daily report to General Contractor for all projects by deadline • Scan and input Field tickets for all projects

• Log all delivery tickets to include concrete, stones, and trucking etc • Match field tickets with invoices

• General office duties

Contracts Administrator

Paul's Electric LLC - ‘Aiea, HI

November 2015 to January 2019

• Reviews contract requirements and obtain required documents (bonds, insurance, and certificates).

• Maintains project submittal files.

• Maintains knowledge of contract documents and subcontracts.

• Maintains awareness of and follows up with subcontractors' contractual requirements and provides support for the project engineers.

• Processes subcontract agreements, including certificates of insurance, etc.

• Distributes plans/ specifications to all subcontractors.

• Obtains all submittals required by each subcontractor.

• Performs administrative functions: Types various documents as required.

• Prepares and submits various reports.

• Handles insurance transactions; renews certificates for project

• Participate in job rotation to help minimize interruption of department services.

• Performs other duties as assigned.

• Exhibits a core understanding of mutual respect and good customer service orientation in interactions with all people in the workplace.

• In charge of all Contracts and Subcontracts of all projects

• Assist PE of all submittals to be sent

• Updated submittal register log of all submittals sent to GC and returned approved submittals from GC

• Input all CO and FA in log and check of approved status

• Communicated with insurance agent of all Certificate of Insurance/Bond/OCIP of projects

• Processed all forms that needs signature from President

• Ordering of Office Supplies

• General Office Duties

Secretary

WG Construction - Waipahu, HI

October 2008 to January 2019

• Entered all credit/cash data information on QuickBooks.

• Managed all incoming and outgoing calls and taking accurate messages • Performed faxing, sorted out incoming mails and outgoing mails

• Performed daily time-sheets for every employee and work site daily.

• Distribute out weekly payroll checks.

• Assisted supervisor with projects of job site.

• Get materials for job site if needed.

• General Office Duties.

Education

Associate of Applied Science in International Business Remington College-Honolulu Campus

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