Customer Service Representative
Resume:
Rodniqua Barlow
St. Louis, MO *****
*********@*****.***
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
Sagility - Remote
August 2023 to Present
I answer inbound calls from members about their medical, dental and pharmacy benefits. I file grievances and check the status of appeals, authorizations, referrals and claims. Unemployment Claims Specialist
Equifax - Earth City, MO
September 2022 to August 2023
I process unemployment claims, answer inbound calls from the state and my assigned clients, respond to emails and scan documents into the system.
Internet Repair Rep 1
Spectrum Communications - Bridgeton, MO
January 2021 to August 2022
I assisted customers with getting their internet back online, scheduled technician appointments and take billing payments.
Doc Support Specialist
Citibank Customer Service - St. Louis, MO
October 2019 to December 2020
I sorted through bank statements and scanned them into the system for accuracy. Clerk
United States Postal Service - St. Louis, MO
September 2018 to September 2019
I sorted mail through a mail processing machine.
Agent/Customer Service
Converges - St. Louis, MO
March 2018 to September 2018
I answered inbound calls about members medical policy and sent out insurance cards. Hostess
Sodexo Hospitality - St. Louis, MO
October 2016 to February 2018
I took patients food orders and deliver food trays to patients rooms. Caregiver
Shea Home Health Care - St. Louis, MO
November 2015 to December 2017
I cooked, cleaned their home, gave them their medication, did laundry and transported the client to and from their doctor appointments.
Cashier/Customer Service/ Sales Associate
Sam's Club - Maplewood, MO
June 2013 to March 2015
I checked members out, stocked shelves, took cash and check payments, offered members the option to upgrade their membership and to apply for the Sam’s credit card. Education
College Prep
The College Prep High School - St. Louis, MO
August 2009 to May 2013
Skills
• Money Handling (3 years)
• Customer Service (5 years)
• Inventory Clerk
• Filing
• Excel
• Microsoft Word
• Organizational Skills
• Receptionist
• Sales
• Time Management
• Typing
• Inventory Control
• Caregiving
• Cooking
• Retail Sales
• Supervising Experience (Less than 1 year)
• Data Entry (2 years)
• Basic math
• Planograms
• Cash handling (4 years)
• Retail Management (1 year)
• Management
• Warehouse experience (2 years)
• iOS
• Windows (4 years)
• E-Commerce
• Operating systems
• Inside sales
• Benefits administration
• Warehouse management system
• Payroll
• Customer support
• System administration (2 years)
• Technical support (2 years)
• Hotel experience
• Guest services
• Analysis skills
• Project management
• Communication skills
• Managed care
• Data collection
• Underwriting
Certifications and Licenses
First Aid Certification
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