SUMMARY

EDUCATION PROFESSIONAL EXPERIENCE

SKILLS

Houston.Tx

Crystalgailwhite@icloudcom

CRYSTAL WHITE 713-***-****

Dedicated Customer Service Professional with practiced interactive skills to deliver premium customer service to clients. Offering collaborative and adaptive skills to work seamlessly with team members in a fast-paced environment to drive the attainment of collective goals. Tele-Performance December. 2022- Present

•Reports and processes Electronic claims by researching the policy and accumulating evidence regarding the claim.

• Investigate claims to determine liability and damages.

•Handles all assigned claims with minimal direction and oversight. Texas Health & Human Service Commission Dec. 2019- Dec. 2022

•Interviewed Applicants for public assistance programs.

•Obtained applicants pertinent and financial information to determine eligibility.

•Process application with data entry according to federal guidelines. Medical Transportation Management May. 2016-Nov. 2019

•Provide Customers with information about inquiries about their services Plans.

•Assist Customers with setting medical doctor Appointments.

•Guide customers with any technical support issues. Bachelors Degree In Criminal Justice

2005-2018

Strong organizational and time-

management skills

Exceptional communication and

interpersonal skills

Ability to work independently and as part

of a team

Detail-oriented and able to handle

multiple tasks simultaneously

Active Listening Skills

Experienced Technical Knowledge

Detailed Oriented

Problem Solving

Customer Service Claims Specialist

Texas Work Advocate

Customer Service Specialist II

Wiley College

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