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Support Engineer Technical

Queens, NY
January 30, 2024

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Sanjay Budhoo

Deskside Support Engineer 407-***-****


I am a recent graduate from Ace Institute of Technology with ample IT experience. As a dedicated, self-motivated, and highly skilled individual, I possess vast technical and problem-solving capabilities. I am knowledgeable in Windows and macOS systems and have extensive experience in assembling and disassembling computers, building virtual machines, and using command prompts. Additionally, I can lead a team, provide technical support on tiers 1 and 2, and resolve hardware and software issues. My expertise in network support allows me to fix hardware and software connections, and configure firewalls, backup systems, switches, routers, and more.


Kyndryl, 175 Greenwich St, New York, NY 10007 5/2023 - Present Deskside Support Engineer

● Effective interpersonal skills, articulate in order to interface with client staff.

● Able to work in a team and independently, demonstrating problem-solving skills.

● Experience imaging and configuring PC/MAC systems.

● Common Hardware break-fix, software installation skills

● Basic end-user network troubleshooting skills around network adapters, wireless, and VPN clients.

● Basic AD account and group management skills (Create, modify, disable, add, remove.

● Experience with Windows 10 OS, with strong MAC OS skills.

● Experience with Microsoft Office installations, repair, and general application support (Outlook, Excel, Word, PowerPoint)

● Experience with end Help Desk ticketing systems.

● Supports mobile devices (Android/IOS)

Agilant Solutions, Inc., Port Washington, NY 11050 9/2021 - 5/2023 Field Technician

● Using ServiceNow and TogaDesk ticketing systems

● Training and supervising field technicians in diagnosing and repairing computers

● Replacing hardware parts for Lenovo and Dell desktops and laptops, as well as Acer and Apple laptops

● Configuring 2018 and up Apple laptops to the GSX2 systems to ensure the functioning of the unit

● Troubleshooting printers, updating firmware and connecting them to the network

● Reimaging Lenovo and Acers units to ensure optimal performance

● Serializing and configuring Lenovo, Acers, and Apple units to the Department of Education system

● Managing on-site installation, repair, maintenance, and testing

● Diagnosing errors and technical problems and determining proper solutions

● Using Excel to organize data such as repaired units, part order, description of defective units, resolution, etc.

● Leading a team of 16 techs to deploy 4000 HP units for DANY and providing desktop support.

● Providing service and customer support to clients during field visits

● Providing DOE students and faculty with support on hardware and software issues.

● Training and educating end-users on Office 365 capabilities and collaboration tools (OneDrive, Teams, OneNote, Outlook

● Design, maintain, and troubleshoot Active Directory group policies, login scripts, DNS and DHCP Skills


● Configure LAN/WLAN /WAN/PAN (all copper 802.11 and 802.3) routers.

● Install workgroups and provide remote desktop assistance.

● Network and local printer mapping and maintenance, cabling, and patch panels.

● Configure and troubleshoot TCP/IP, IPv4 and IPv6, DHCP, DNS, Firewalls, VPN

● Proficient in Windows XP/7/8/8.1/10, Vista, XP; Mac OS X; Server 2012/2008.

● Linux; Windows Firewall, Windows Administrative tools; remote desktop and helpdesk management software, virtualization, virtual machine software. Hardware

● Troubleshoot desktops, laptops, mobile devices, printers, and scanners; format and partition EIDE, SATA, SCSI, and SSD; perform data recovery.


LaGuardia Community College

Long Island City, NY 11101

Associate in Science

Ace Institute of Technology, Queens, NY

Major: LAN-WAN Administrator (Computer Networking) Awards

National Defense Service Medal

Sea Service Deployment Ribbon

Armed Forces Expeditionary Medal

Operation Iraqi Freedom Certificate

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