HAMSE HASSEN

PLYMOUTH,MN

Cell: 612-***-****

Email:ad28jq@r.postjobfree.com

Profile Statement

Customer focused, results driven and goal-oriented Help Desk Technician with strong verbal, listening and written skills. Quick learner, self-starter and team player and 1 year of experience in computer systems, help desk.

2 years of optometrist technician at lenscrafters, I work with the optometrist Doctor. Dedicated and detail-oriented Optometric Assistant with a passion for eye care and patient well-being. Seeking a position as an Eye Care Advisor to leverage my expertise in conducting preliminary tests, assisting with eye exams, and providing valuable guidance to patients on maintaining optimal eye health.

Education

Armstrong High School plymouth, MN.

Graduated Class of 2020

Anoka Ramsey CC Anoka, MN. (currently attending)

EYE CARE ADVISER/ OPTOMETRIST TECHNICIAN ( 2 year experience)

It Metrohub, LLC, Comptia A+ Computer Training Sep 2022 15th – Nov 27 2023

IT, A.A.S and MCSA training

Professional Experience

IT Support Tech, Fastek SEP 2023 – DEC 2023 Minneapolis, MN

●Managed and maintained Active Directory, including user account creation, modification, and deletion, group policy management, and security permissions.

●Troubleshoot and resolve Active Directory-related issues, such as authentication problems, group membership discrepancies, and password resets.

●Implemented and enforced security policies and procedures within Active Directory, ensuring compliance with organizational standards and industry best practices.

●Configured and managed Active Directory Group Policy Objects (GPOs) to streamline user configurations, software installations, and security settings across the network.

●Conducted regular Active Directory audits to ensure accuracy, identify potential security vulnerabilities, and maintain data integrity.

●Collaborated with network administrators to integrate Active Directory with other network services, such as DNS, DHCP, and file servers.

●Provided Active Directory training and support to end-users, assisting with account access, permissions, and self-service password reset functionality.

●Worked closely with Active Directory Federation Services (ADFS) to enable single sign-on (SSO) and federated identity management for cloud-based applications.

●Implemented and managed Active Directory Certificate Services (ADCS) for issuing and managing digital certificates, ensuring secure communications within the network.

●Developed and documented Active Directory processes and procedures, creating comprehensive documentation for reference and training purposes.

●Providing member service for customers

●helping members in the electronics department with TV,s, computers, and home appliances

●Stocking the freezer department before business hours

●Resolve customers' concerns and answer customers' questions

●Maintain a positive attitude and calmly respond to customers' complaints.

●Attention to Detail and Excellent Quality

●Communicate with team members confidently

●Ability to Multi-Task and work in a fast-paced environment

Optometric Assistant

Eye Care Advisor ( at lenscrafters) ( also work at Americas Best for about 6 months)

●Assist eye doctors in conducting preliminary tests and gathering patient medical history.

●Perform visual acuity tests, lensometry, and other diagnostic procedures as directed.

●Efficiently manage patient appointments, ensuring a smooth flow of operations in the clinic.

●Educate patients on proper lens care, contact lens insertion and removal, and general eye health.

●Maintain accurate and organized patient records, ensuring confidentiality and compliance with healthcare regulations.

●Handle administrative tasks such as scheduling, billing, and insurance processing.

Other Relevant Skills:

●Typing skills

Customer service skills

●Conflict resolution

●Mentoring junior team members

Contact this candidate