Human Resources Customer Service
Resume:
KAREN S. WAITS
*** ********* ********** ~ #**** ~ Princeton, TX *****.*******@*****.*** ~ 703-***-**** HUMAN RESOURCES MANAGEMENT
Policies & Procedures Staffing & Recruiting Program Development Broadly experienced Human Resources Professional, providing sound strategic vision and tactical planning to support organizational business objectives and future goals. Excellent program developer and manager; expertise in multilevel communication and ensuring solid policy and procedure development as well as compliance. Provide manager support and coaching. Administer and facilitate wide-ranging training programs encompassing management teams as well as front-line workers; resourceful problem solver, providing cost-effective solutions. Consistently ensure regulatory as well as process / procedure compliance and effectively manage employee issues. CORE COMPETENCIES
HR / Business Strategies
Staffing Initiatives
Employee Retention
Performance Management
Associate Relations
HR Communications
Organizational Development
Training Initiatives
Mentoring & Coaching
Customer Service
PROFESSIONAL EXPERIENCE
KW CONSULTANTS, LLC. - McLean, VA
Human Resources Consultant 2016-Present
Work with team on Vendor Management
Develop Policy and Procedures through the creation of HR Standard Operating Procedures and Employee Handbook development.
Working in conjunction with the Executive Ownership and Executive Human Resources Team to define programs that ensure and efficient employee relations programs to help meet challenging business goals. Create HR Programs and Processes for Contracting Companies. LOGI ANALYTICS, INC. - McLean, VA
Human Resources Manager 2009-2016
Direct and execute all HR programs and processes, within multi state properties. Manage payroll administration for 200 employees, 401-k/stock options/benefits plan enrollment. Work with Brokers to help craft a strong benefits package for 100+ employees Working in conjunction with the Executive Director and Executive Team to define and implement programs that ensure and efficient employee relations programs are in place that meet and exceed business goals. Serve as an HR partner in the field supporting relevant staffs. BRABEION SOFTWARE CORPORATION - Reston, VA
Director of Human Resources 2005 - 2009
Take necessary steps for development and implementation of new policies. Take the leading part in various parts of payroll management, recruiting and training with adequate labor relationship.
Manage payroll administration for 100 employees, 401-k/stock options/benefits plan enrollment.
Supply proper personnel administration system to assemble both the management and worker requirements.
For ensuring policy acquiescence with various factors like applicable bills, rules and regulations worked out lots of discussions with the company chairman, supervisors and managerial staffs.
Responsible for employee hiring/screening/orientations of new employees and staff training and development.
CAPE & BERN TECHNOLOGY SCHOOL - Atlanta, GA
Site Operations Manager, 2001 - 2005
Supervise 24 employees including: instructors, administrative staff, and IT staff.
Manage payroll administration for 100 employees, 401-k/stock options/benefits plan enrollment.
Monitor 14 computer-training centers throughout the city of Atlanta. Teach "introduction to computers" and "computer applications" when needed, as well as, supervising and teaching after school kids. Recruit and respond to incoming calls from interested participants. Respond to Network issues.
Maintain and order supplies for the computer centers. Interview perspective applicants for teaching positions. Coordinate Weekly Lesson Plans;
Handle and maintain all paperwork/reports for the Cyber Center. LAW OFFICE OF CARDELL THOMAS - New Orleans, LA
Executive Secretary/Network Administrator, 1988 - 2001 Specialized in Personal Injury, Divorce, Criminal and Succession. Initiated the preparation of litigation; i.e., filing petition for damages, discovery pleadings, depositions, etc.
Responsible for employee hiring/screening/orientations of new employees and staff training and development.
CITY HALL OF NEW ORLEANS - New Orleans, LA
Legal Secretary, 1985 - 1988
Typed legal correspondence and documents.
Scheduled depositions, trials, hearing, etc.
Organized and systemized all active and closed files. WEST JEFFERSON GENERAL HOSPITAL - New Orleans, LA
Unit Clerk, 1976 - 1985
Transcribed doctors' orders.
Karen Waits Resume pg2
Word processing, answered telephone, typed correspondence. Scheduled appointments.
Maintained files and ordered supplies.
EDUCATION AND CREDENTIALS
Education
Southern University at New Orleans - New Orleans, LA Courses in Accounting and Computer Science (2 years) Computer Skills
HRIS applications (Paycom, Ceridian, ADP), icms applicant tracking system MS Office (Word, Excel, PowerPoint, Access, Outlook) Karen Waits Resume pg3
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