Customer Service Clinical Laboratory

Aracely Reyes

***** ***** ***** ********* **. ***79 813-***-**** ad28iy@r.postjobfree.com

Objective

Self-motivated, reliable and caring individual with success in servicing customers/patients in people-oriented industries. Promotes a positive, cooperative team environment. Capably works in fast-paced, stressful environments; deals effectively with pressure. Bilingual- Fluent in Spanish.

Education

School: Ultimate Medical Academy, Tampa, Fl.

Degree: Medical Clinical Laboratory Assistant Diploma

Medical Clinical Lab Assistant, Candidate 2011

Skills & Abilities

Task focused with impeccable attention to detail.

Works well independently without direct supervision.

Communication in a clear and concise manner with well developed written, verbal and interpersonal communication skills.

Adept at multi-tasking with strong problem solving abilities.

Excellent time management and organizational abilities.

Able to achieve and exceed goals and meet deadlines while handing multiple priorities.

Qualifications

Medical Terminology, Anatomy and Physiology, Medical office skills, Clinical Laboratory Procedures, Pharmacology, CPR/BLS,EKG/ECG, first aid, HIV/AIDS, HIPAA/OSHA, blood borne pathogens, clinical techniques, specimen collection and handling urinalysis, minor surgical prep injections(IM,ID,SQ) electronic medical management (HER,EMR) wound care, vital sign, phlebotomy/venipuncture 100 sticks, finger/capillary sticks, home health aide, front/back office, computer skills, data entry, customer service.

Professional Experience

Dr. Andrew Henry Office, Tampa Fl. 03/2011-Present

Office Manger

Oversee the business operations of a doctor's office. Responsibilities are broad in scope and highly dependent on the size of the practice. Health care is a complicated, highly regulated industry and they spend much of their time ensuring legal compliance and mediating billing issues. Handle multiple priorities.

Ensures a well-run practice for both physicians and patients in strict compliance with health care laws. Oversee billing procedures, monitor patient scheduling policy, serve as an IT liaison.

Jedidiah Clinical Research, Tampa Fl. 11/2011-PRN

Assistant

Helping attract the most qualified candidates for the study.

Dr. Caban Skin Institute, Brandon Fl. 04/2011-05/2011

Internship

Alpha Direct Marketing, Tampa Fl. 2008-2010

Customer Service Representative/Call Center

Interfaced with customers via inbound calls for the purpose of selling discount program offers.

Greeted customers in a courteous, friendly and professional manner.

Prepared complete and accurate work and updates customer file.

Contributed ideas on ways to resolve problems to better serve the customer and improve performance.

Quality Cleaners, Plant City Fl. 2006-2007

Customer Service Associate

Provided individualized sales and customer service.

Acted as the direct point of contact for customers.

Ensured that customers were assisted properly and that all their questions and concerns were addressed while adhering to company guidelines and policies.

Maintain high level of confidence while accessing customer accounts.

Counted the money left in the drawer before starting the shift to ensure there were no discrepancies with respect to transactions of that day.

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