Drake Harrington

Wake Forest, NC • 336-***-**** • ad28it@r.postjobfree.com

Certified HVAC Technician

Certified HVAC Technician with over 300 hours of training on maintenance and repair strategies for heating and ventilation systems. Knowledgeable diagnostic testing methodologies, the refrigerant cycle and protocols for working safely with refrigerants, electrical charging procedures and equipment maintenance risks.

Areas of Key Emphasis Include:

●Gas Heat

●HVAC Repair

●Problem Solving

●Customer Service

●Blueprint Reading

●Bilingual- Spanish

●Computer Proficiency

●Inventory Management

Education

Diploma

Albuquerque Charter Academy, Albuquerque, NM

Training & Certification

Basic Electrical NCIA - Herbert J Hoelter Vocational Training Center - Raleigh

Gas Heat Certification NCIA – Herbert J. Hoelter Training Center - Raleigh

EPA 608 CFC Universal Certification NCIA – Herbert J. Hoelter Training Center - Raleigh

Basic Refrigeration & Charging Procedures Certification NCIA - Herbert J. Hoelter Training Center - Raleigh

Aerostructure Manufacturing Technology Certification - Guilford Technical Community College

Recreational UAS Safety Test (TRUST) Certification - Federal Aviation Administration

Professional Experience

Papa Johns, Raleigh, NC

Cook (07/2018 –04/2022)

Prepared ingredients and cooked food in accordance with safe food handling procedures. Ensured an above standard presentation by organizing orders prior to delivery. Organized work areas, maintained cooking equipment, and ensured a clean and safe kitchen environment. Monitored inventory levels and initiated requests for restocking. Sanitized utensils and food preparation areas per company policy. Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service. Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.

Support.Com, Greensboro, NC

Remote Service Technician (09/2015 – 05/2016)

Determined scope of customer issues by problem solving/narrowing down Wi-Fi complications. Wireless support taking inbound calls assisting customers with network technical issues. Documented all customer issues within customer accounts. Reviewed technical documentation to complete equipment maintenance and repair. Delivered prompt service to prioritize customer needs. Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.

Community Service & Volunteer Work

Interactive Resource Center, Greensboro, NC Server/Cook (2016 -2018)

Other Skills and Hands on Experience

Drilling Metal / Shooting Rivets in Metal /Metal Breaking

Painting

35+ hours of Hands-on HVAC experience

Bilingual- partial Spanish

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