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Sales Associate Customer Service

Odessa, TX
January 30, 2024

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■ Odessa, TX *****432-***-**** ■ ■ Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

• Detail oriented

• Dependable

• Self motivated

• Ability to work under pressure

• Bilingual (English & Spanish)


M&N Metals Inc.

• Reconciled accounts receivable ledger to verify payments and resolve variances. Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.

• Made outbound calls to vendors and customers to discuss and resolve account needs.

• Reviewed time and attendance records to identify billable items.

• Tracked invoices, receipts and deposit slips to generate monthly fiscal statements. MAIL CARRIER 11/2013 to 11/2018


• Delivered mail along prescribed route and retrieved additional mail from relay boxes.

• Routed all classes of mail in sequence of delivery along established route.

• Delivered various types of mail on routes according to strict timelines. Provided excellent service and attention to customers when face-to-face or through phone conversations.

• Improved customer satisfaction by finding creative solutions to problems. ACCOUNTS RECEIVABLE CLERK 06/2012 to 10/2013

A&A Trucking LLC

• Coordinated with clients and internal departments resolve account discrepancies. Assisted with time-sensitive functions, including recording credit memos, processing invoices and completing month-end reports.

Resolved collections by examining customer payments, payment history and coordinating contact with collections.

• Coded invoices and other records to maintain organized and accurate records. Answered inbound calls to provide information, answer questions or discuss payment options.

Calculated estimated weekly invoicing, prepared and posted payments and followed up on all aged receivables.

• Reached out to vendors and customers in order to resolve account problems. SANDWICH MAKER 06/2011 to 05/2012


Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales.

Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.

• Organized food preparation stations and replenished supplies to maximize efficiency. Maintained clean, well-organized and properly sanitized front counter area to greet customers.

• Answered guest questions, delivering most accurate and updated information available. High School Diploma : 06/2012

Permian High School - Odessa, TX

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