Sales Associate Customer Service

JASMINE SOTELO

■ Odessa, TX ***** ■ 432-***-**** ■ *************.**@*****.*** ■ Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

• Detail oriented

• Dependable

• Self motivated

• Ability to work under pressure

• Bilingual (English & Spanish)

ACCOUNTS RECEIVABLE CLERK 06/2020 to 08/2021

M&N Metals Inc.

• Reconciled accounts receivable ledger to verify payments and resolve variances. Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.

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• Made outbound calls to vendors and customers to discuss and resolve account needs.

• Reviewed time and attendance records to identify billable items.

• Tracked invoices, receipts and deposit slips to generate monthly fiscal statements. MAIL CARRIER 11/2013 to 11/2018

USPS

• Delivered mail along prescribed route and retrieved additional mail from relay boxes.

• Routed all classes of mail in sequence of delivery along established route.

• Delivered various types of mail on routes according to strict timelines. Provided excellent service and attention to customers when face-to-face or through phone conversations.

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• Improved customer satisfaction by finding creative solutions to problems. ACCOUNTS RECEIVABLE CLERK 06/2012 to 10/2013

A&A Trucking LLC

• Coordinated with clients and internal departments resolve account discrepancies. Assisted with time-sensitive functions, including recording credit memos, processing invoices and completing month-end reports.

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Resolved collections by examining customer payments, payment history and coordinating contact with collections.

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• Coded invoices and other records to maintain organized and accurate records. Answered inbound calls to provide information, answer questions or discuss payment options.

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Calculated estimated weekly invoicing, prepared and posted payments and followed up on all aged receivables.

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• Reached out to vendors and customers in order to resolve account problems. SANDWICH MAKER 06/2011 to 05/2012

Subway

Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales.

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Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.

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• Organized food preparation stations and replenished supplies to maximize efficiency. Maintained clean, well-organized and properly sanitized front counter area to greet customers.

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• Answered guest questions, delivering most accurate and updated information available. High School Diploma : 06/2012

Permian High School - Odessa, TX

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