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Operations Manager Customer Service

Location:
Santa Cruz, CA
Posted:
January 30, 2024

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Resume:

JENNIFER L. LUKE

** ***** **, ***** ****, CA ****0 * ad28ho@r.postjobfree.com

925-***-****

Objective:

T expand my learning, knowledge and skills. To use these skill for the success of the company, and team.

Work Experience:

WELLS FARGO BANK

4/2018 – 10/2023:

Teller / Lead Teller/ Branch Operations Manager – responsible for cash balancing, balancing the vault, opening and closing procedures, cash ordering, teller schedules and approving teller transactions. Training of new tellers, as well as teller observations and coaching on digital engagement, the Segmentation, and discovering credit needs for our customers. Handle Record management and record retention. Coaching tellers on policy within the company. Working with Branch Manager to learn about Branch Reports, P&L, and how to efficiently run the branch operations.

TARGET CORPORATION

11/2017 - 7/2018

Guest Services Representative – Responsibilities included cashiering, taking care of purchases and returns, handling customer service relations and guest issues.

WELLS FARGO BANK

2005-2007

Teller – then promoted to Personal Banker – Product knowledge on what Wells Fargo has to offer. Building relationships with customers. Educating customers on the products that would be beneficial to them for their banking needs. Referring and working with different Partners for customer needs.

Education: Paul Mitchell Cosmetology School

Prospects High School



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