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Shift Manager Technical Support

Houston, TX
January 30, 2024

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Christian Roberts

Experienced and driven with supervisory positions in food and hospitality industry. Experience in various pos applications.

Proficient in majority of Microsoft applications with additional experience in adobe as well. Heavy use of DSLR cameras as a freelance photographer. Heat press work and Choreographer. 2865 Westhollow dr #62-915******* WORK EXPERIENCE

Alorica — CS Representative

Starbucks — Shift Manager

Olive Garden — kitchen Manager

Dave’s Hot Chicken — Shift Manager

04/2017 to 07/2019, El, Paso Texas

Take customer calls and provide accurate, satisfactory answers to their queries and concerns De-escalate situations involving dissatis ed customers, offering patient assistance and support Call clients and customers to inform them about the company’s new products, services and policies Guide callers through troubleshooting, navigating the company site or using the products or services Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items

08/2018 to 10/2020, Houston Texas

Responsible include the setup,cleaning and closing of store. Counting and recording store inventory weekly. Daily cash and safe handling. Barista trainer. troubleshooting, and breakdown of events requiring technical support. Supported over 100 events annually, which ranged form less than a dozen participants to thousands of participants with prestigious guests. 09/2018 to 11/2020, Houston Texas

02/2021 to 01/2023, Houston Tx

Oversee team members and delegate duties to be accomplished during that shift, Ensuring proper uniform attire from every one on the shift

Train new employees and provide ongoing training to current employees Interact with guests and provide excellent customer service Respond to customer complaints

Assist in managing team member schedules


Ensure quality control and assist in inventory management (time and temperature stickers) Maintain and share food safety knowledge not excluded to raw poultry.

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