Robert Adams

ACCOMPLISHMENTS

Averaging **% plus on first call completions, ranking top 15% out of 65 technicians within my first six months.

I am ranked in the top 10% for five star reviews from customer surveys in the company.

EDUCATION

Johnson C. Smith - Charlotte, NC

Bachelor of Science, Accounting – Minor in Economics

EXPERIENCE

APPLIANCE TECHNICIAN Crofton, MD

VIA Services

July 2020 – Present

Provided professional certified care for all Whirlpool home appliances. Displaying excellent customer service while handling all customer issues or complaints.

Independently diagnosing appliances, identifying all issues and problems to determine the appropriate solution

Effective time management with quality repairs. Having good awareness and prioritization.

LOGISTICS Upper Marlboro, MD

Vignola Trucking & Rigging Company

April 2019 - July 2020

Install, Uninstall & transport expensive bank & Money handling equipment (safes, vaults & cash recyclers) for commercial companies and residential customers in the Mid-Atlantic Region (DMV Area, West Virginia, & Delaware).

Oversee warehouse functions; inventory control, material handling, transportation and planning.

Maintain good relations with representatives of Diebold, Glory, NCR, Brown safe & various bank branches.

Robert Adams

INSURANCE AGENT Waldorf, MD

First Financial Securities

July 2018 – Present

Identify customers’ financial needs, providing consultation and offering a suitable product.

Establish a strong customer base through marketing and building genuine relationships.

ASSITANT MANAGER Charlotte, NC

Candy Warehouse.com

December 2014-July 2018

Used automated NAV software to facilitate warehouse duties: quality control, shipping, receiving & packaging.

Managed 120 commercial accounts (Amazon, Walmart, Kate Spade, JCPenney, Tiffany & Co.), trouble shoot and problem solve all technical daily issues.

Utilized UPS, FedEx, USPS & DHL for shipping (averaged 3,000 packages a week). Trained 15 new hires. Awarded for great record-breaking productions results in 2017.

Rectified all technical issues within the software to sustain an average of a 1,000 orders processed daily.

SALES ASSOCIATE Charlotte, NC

Home Depot

March 2010–December 2014

Manage 30 local contract accounts

Track and purchase inventory for 600 products of building materials using automated software.

Utilize Microsoft office programs as well as Home Depot Pro software.

Cross trained in six departments (hardware, flooring, paint, plumbing & electrical).

757-***-****

ad28gi@r.postjobfree.com

SKILLS

Critical Thinking

Problem Solving

Creative

Empathetic

Coachable

Analytical

Task Management

Communication

Optimization

Tech Savvy

Microsoft Office

757-***-****

ad28gi@r.postjobfree.com

COMMUNITY ACTIVITIES

We Love You Foundation

Contact this candidate