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Customer Service Representative

Chicago, IL
January 30, 2024

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Christine Bartley

**** *. ******** ***

Chicago, IL 60649


To obtain a position as a Customer Service Representative working from home, utilizing acquired knowledge and experience while offering an opportunity for professional growth and advancement.

Work Experience

Application Processor (Remote)

ICF Corporation - December 2021- Current

Process applications and enrollments that are submitted.

Revise application for validation

Order Entry

Adhere to the state of Virginia standard guidelines.

Email, Chat, and phone service with clients


Randstad Staffing February 2020- April 2020 (Contract)

Well-mannered in welcoming guest

Schedule meetings for colleagues and clienteles

Perform phone and email services.

Sort and distribute incoming mail.

Schedule couriers for shipments

Logs office supply inventories

Customer Service Representative

Medical Staffing Network - Waukegan, IL September 2018- April 2019

Check in patients.

File patient charts

Appointment scheduling

Insurance and Billing

Prep patients for surgery

Pivot tables

Adhere to HIPPA & OSHA guidelines.

Sterile Processing Technician II

University of Miami Hospital and Loyola Medical Center July 2015 to August 2018

Floor Receptionist & HR representative

Schedule appointment

Manage daily calls with employees, contractors, and patients.

Insurance & Billing

Conduct consistent audits.

Process claims requests.

Record documents of sterilization


Capella University

May-2020- May 2022

Bachelors in psychology

Malcolm X College - Chicago, IL

August 2011 to December 2014

St. Francis de Sales High School

August-2000 – May 2004


Oder Fulfillment

Excellent communication skills

Inventory Management

Experienced in Microsoft Word, Excel, and PowerPoint

Call Center, and Customer Care experience

Bilingual in French and Creole

EPIC software, CRM, V-Lookups

Data Entry

Remote work for 4+ years

Additional Information

Highly organized and dedicated with a cheerful outlook.

Able to handle multiple tasks under pressure.

Initiative-taking to be coached to learn new skills.

Workflow Efficiency, and ability to work well with others.


References upon request

Contact this candidate