Chicago, IL 60649
To obtain a position as a Customer Service Representative working from home, utilizing acquired knowledge and experience while offering an opportunity for professional growth and advancement.
Application Processor (Remote)
ICF Corporation - December 2021- Current
Process applications and enrollments that are submitted.
Revise application for validation
Adhere to the state of Virginia standard guidelines.
Email, Chat, and phone service with clients
Randstad Staffing February 2020- April 2020 (Contract)
Well-mannered in welcoming guest
Schedule meetings for colleagues and clienteles
Perform phone and email services.
Sort and distribute incoming mail.
Schedule couriers for shipments
Logs office supply inventories
Customer Service Representative
Medical Staffing Network - Waukegan, IL September 2018- April 2019
Check in patients.
File patient charts
Insurance and Billing
Prep patients for surgery
Adhere to HIPPA & OSHA guidelines.
Sterile Processing Technician II
University of Miami Hospital and Loyola Medical Center July 2015 to August 2018
Floor Receptionist & HR representative
Manage daily calls with employees, contractors, and patients.
Insurance & Billing
Conduct consistent audits.
Process claims requests.
Record documents of sterilization
May-2020- May 2022
Bachelors in psychology
Malcolm X College - Chicago, IL
August 2011 to December 2014
St. Francis de Sales High School
August-2000 – May 2004
Excellent communication skills
Experienced in Microsoft Word, Excel, and PowerPoint
Call Center, and Customer Care experience
Bilingual in French and Creole
EPIC software, CRM, V-Lookups
Remote work for 4+ years
Highly organized and dedicated with a cheerful outlook.
Able to handle multiple tasks under pressure.
Initiative-taking to be coached to learn new skills.
Workflow Efficiency, and ability to work well with others.
References upon request