Customer Service Call Center

ADRIANNA ROBINSON

Red Oak, TX ***** 972-***-**** **********@*****.***

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. To acquire a position with a company that will allow growth and advancement.

Call Center Operations

Customer Consulting

Excel & Dentrix

Problem-Solving Ability

Calm and Professional Under Pressure

Microsoft Word

Customer Service

Excel

Customer Service Representative, 07/2022 - 02/2023 Advanced Call Center Technologies – San Francisco, CA / Remote Handled customer inquiries and suggestions courteously and professionally. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Updated account information to maintain customer records. Responded to customer requests for products, services, and company information. Data Entry Basic computer skills

Updated and verified member info in system

Participated in team meetings and training sessions to stay informed about product updates and changes. Answered constant flow of customer calls promptly to avoid wait times in call center environment. Handled calls with one call resolution

Inbound calls 30plus daily

Drive Thru/ Car Hopper, 05/2020 - 07/2022

Sonic – Dallas, TX

Memorized orders and maintained 100% accuracy in high-traffic times. Balanced orders on trays and delivered them to cars. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Communicated with management and associates to set and exceed sales and customer satisfaction goals. Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.

Handled and maintained daily cash balance

Stayed abreast with menu changes and specials

Maintain a clean and safe working area through out the day and standing for long periods of time. Assisted Manager with checking in inventory truck

Dental Assisting, 02/2023

Dental Genius - Arlington, Tx

High School Diploma: 05/2022

South Oak Cliff High School - Dallas, TX

Dental Assistant

EDUCATION

CERTIFICATIONS

Contact this candidate