DIANA R. MITCHELL

Huntsville, Al 256-***-**** ad28fo@r.postjobfree.com

Reviewing texts, writing and updating customer-facing FAQs, copying and pasting codes, entering data into a computer database, entering customer and account data from source documents within time limits, compiling, verifying accuracy, and sorting information to prepare source data for computer entry.

EXPERIENCE

NOV 2020 –

PRESENT

VIDEO SOLUTION SPECIALIST WFH (CWA03), DIRECTV

Write and update customer-facing FAQs and other internal documents, proactively look for ways to improve our service and to better serve our customers, provide level 3 support for broadcast systems., Install, test, document, and support for AUG 2018 –

MARCH 2020

SCREEN PRINTING TEHNICIAN, TECHNICOLOR

Receiving work order jobs for screen printing, Examining work orders to determine estimated printing times, ink, and material quantities, Designing screen patterns according to customer specifications, Selecting screen size, degreasing agents, and emulsion coatings. EDUCATION

2020 GENERAL STUDIES, CALHOUN COMMUNITIES’ COLLEGE Working towards my associate in general studies

2008 COMPUTER ACCOUNTING, INSTITUTE OF TECHNOLOGY, Certification for Computer Accounting

SKILLS

Microsoft Office (10+ years), Microsoft Word (10+ years), Microsoft PowerPoint (10+ years)

Bilingual (Spanish) communication (6 years),

Attention to detail, Data Entry (10 + years), Time Management, Payroll, Packaging,

Payment processing, screen printing, auditing, HIPAA, Medical Records, Quality Inspection, Retail Sales, QuickBooks, Merchandising