Human Resources Customer Service

YALDA WALIZADA

Edmonton, Alberta / Canada 587-***-**** ************@*****.*** www.linkedin.com/in/yalda-walizada EDUCATION

Bachelor of Commerce, Major Human Resources Management, Minor Finance Edmonton, Alberta / Canada Grant MacEwan University GPA: 3.6 April 2023

Academic standing: First Class Standing

Awards: Jason Lang Scholarship (outstanding academic achievement) x2 SUMMARY OF SKILLS

● Software proficiency (Adobe Creative Suite and Microsoft Office products such as Excel, PowerPoint, and Word)

● Excellent in time management, multitasking and task prioritization

● Great analytical and problem-solving skills

● Excellent planning and organizational skills

● Strong decision-making and communication (verbal, written, and grammatical) skills

● Honest, trustworthy, reliable and dedicated to my work PROFESSIONAL EXPERIENCE

Enterprise - Rent a car Edmonton, Alberta / Canada Management Trainee September 2023 – Present

In this dynamic Management Trainee role, I've immersed myself in a hands-on program, cultivating leadership skills across key business functions. My commitment to learning and growth has seamlessly aligned with the program's objectives, making me a dedicated contributor to the success of your multimillion-dollar business.

● Customer Service Excellence: Prioritizing customer satisfaction, I've embraced customer-centric values, consistently exceeding expectations. Achieved a commendable 90% increase in customer satisfaction scores through personalized service and commitment to excellence.

● Sales and Marketing Impact: Actively contributing to the organization's growth, I've engaged in impactful sales and marketing strategies. Fostered relationships with customers and local businesses, resulting in a 14% increase in sales and strengthened brand presence.

● Financial Acumen: My role equipped me with a solid grasp of accounting principles, significantly impacting financial success. Aligned personal and branch performance, contributing to an increase in revenue and cost efficiency.

● Operational Excellence: Managing teams and overseeing a late-model vehicle fleet, I've gained valuable operational insights. Played a pivotal role in running a multimillion-dollar business, leading to a great improvement in operational efficiency.

Earls Kitchen + Bar Edmonton, Alberta / Canada

Server January 2022 – Present

One of my greatest accomplishments in this role is consistently generating an average of $1500 in sales per shift. I achieve this through excellent customer service, upselling techniques, and profound menu knowledge.

● Increasing restaurant sales by 5-10% each month by upselling menu items and making recommendations to customers

● Handling guest concerns with the management team's support, ensuring that every guest ultimately leaves happy

● Being knowledgeable regarding allergy policies and procedures to ensure guests’ health safety

● Orchestrating a memorable experience for guests, accommodating and anticipating needs at every turn while going the extra mile

Orange Julius & Dairy Queen Edmonton, Alberta / Canada Supervisor November 2018 – June 2021

In this role, I successfully managed a team of 13 employees. I positively impacted the restaurant's performance and customer satisfaction by increasing sales by 10% by implementing effective marketing strategies and promoting menu items. Additionally, I improved customer satisfaction by 20% by imposing a customer feedback program and addressing customer complaints promptly and effectively.

● Demonstrated expertise in managing stock inventory levels, ordering and overseeing staff and cash management

● Effectively managed store operation on a daily basis, ensuring smooth and efficient store operation

● Supervised a team of 13 employees, including scheduling, training and performance management

● Overseen and assisted in maintaining a clean and organized workstation

● Promoted healthy communication while navigating employee conflicts YALDA WALIZADA

Edmonton, Alberta / Canada 587-***-**** ************@*****.*** www.linkedin.com/in/yalda-walizada ADDITIONAL

LANGUAGES: Fluent in English, French & Dari

INTERESTS: I am incredibly passionate about running my online e-commerce business. The ability to reach customers from all over the world and offer them a wide variety of products and services from the convenience of their homes is fascinating. My particular interests are in the strategic and creative aspects of e-commerce, such as developing a unique brand identity, creating effective marketing campaigns, and finding innovative ways to engage customers and drive sales. I am also passionate about utilizing data analysis and technology to optimize my e-commerce operations and make data-driven decisions.

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