Professional Summary

Work Experience

JHABRIUNNA WILLIAMS

Riverview, FL 33578 850-***-**** ad28f6@r.postjobfree.com A hardworking and goal-driven professional that takes pride in her work. Skilled in overcoming challenges, developing strategies to increase performance during tasks, making critical decisions, and paying attention to details. Easily able to adapt to new learning styles, formats, and techniques.

SERVICE ADVOCATE IV 07/2023 to 01/2024

Florida Blue – Remote, FL

Properly authenticated members while following HIPAA guidelines. Effectively communicated with both members and healthcare providers. Reviewed and troubleshot errors within claims processing. Coordinated appointments and referrals between members and providers. Answered all Medicare benefits related questions.

PATIENT RESOURCE SPECIALIST 04/2022 to 07/2023

Tampa Family Health Centers – Tampa, FL

Scheduled patient appointments and assisted patients with obtaining resources such as health insurance, housing, utility assistance, community resources, etc. Adjusted patient bills upon successful verification of accurate income proof. Completed and updated Medicaid, Medicare, and Food Stamp application status for patients.

Verified patient insurance using Availity.

Communicated closely with the billing department regarding any financial discrepancies on patient charts.

Conducted both in person and over the phone financial and resource counseling sessions.

Assessed each patient case to ensure that they were being provided the correct resource information.

Imported and updated medical coverage into EPIC.

CUSTOMER EXPERIENCE AGENT/LEAD 06/2020 to 04/2022

Alorica – Remote, FL

Assisted customers with the maintenance of their unemployment accounts. Informed customers of any outstanding requirements as well as real-time updates on their case status.

Oversaw a team and ensured that both daily and weekly expectations were being met.

Monitored staffing and attendance among agents.

Analyzed and interpreted weekly call data to provide solutions to effectively close out calls and cases.

Lead weekly team meetings and resolved any issues that team members experienced. MEDICAL SCRIBE 11/2018 to 10/2020

ScribeAmerica LLC – Pensacola, FL

Accompanied multiple physicians in emergency department appointments. Took notes and gathered information to generate accurate charts and documentation.

Transcribed audio recordings for physicians during COVID. Imported labs, radiology, and EKGS into the appropriate patient charts. Constructed documentation for EMR/EHR.

Accepted phone calls and relayed messages on behalf of the physicians. CIRCULATION STUDENT ASSISTANT 09/2016 to 05/2020

University of West Florida – Pensacola, FL

Assisted patrons with locating and accessing library resources. Recorded both patron and library information into the library database. Upheld the library's order and structure by accurately storing information, books, and special equipment.

Copied, logged, and scanned supporting documentation. Analyzed departmental documents for appropriate distribution and filing. Entered details such as account information and call logs into the computer system. Responded to customer requests via telephone and email. HOSTESS 03/2016 to 08/2017

Angelo's Steak Pit – Panama City, FL

Adhered to safe work practices.

Ensured that everything was accessible and ready for all customers to be greeted and seated both quickly and efficiently.

Accurately and efficiently completed reservations. Oversaw the restaurant's seating availability and delivered updates to the front desk. Established and maintained a positive work environment. Education

Skills

Provided friendly and attentive service.

Supervised, trained and developed team members in accordance with company policies and procedures.

Maintained a clean dining room, lobby and service area at all times. Bachelor of Science: Health Sciences May 2020

The University of West Florida - Pensacola, FL

High School Diploma: May 2016

Bay High School - Panama City, FL, Panama

Microsoft Office Data Analysis

Self Motivation Extremely Organized

Data Entry Time Management

Skilled in Customer Service Medical Terminology

Detail Oriented Excellent Verbal Communication