Customer Service Experience
Resume:
Manveer Sekhon
********@*******.***
Summary
Experienced Customer Service person who is able to handle difficult customers and is very familiar with advanced customer service skills. Adept at remaining professional at all times. Very reliable and makes every effort to go above and beyond in providing a great customer experience. Able to use computers comfortably and fast learner.
Work History:
SAFEWAY
Calgary, AB
Aug 25, 2010 to Now
Position: Customer Service, Payroll, Cash office and Store Recruiting
Skills acquired:
Experienced in opening and closing of store as a key holder and doing all of the relevant paperwork
Experienced in doing the daily reconciling for the entire store for all tills as well as doing all paperwork and bank deposits
Experienced in doing the payroll for 45+ employees including cphecking daily time cards and dealing with exceptions
Experienced in doing the hiring for different departments for the store location (Safeway). This includes checking resumes, setting up interviews and conducting the interview and setting up training for new staff
Have excellent customer service skills due to Customer service Experience in helping customers with questions, doing refunds, exchanges, western union transfers
Trained in creating an employee schedule (using Kronos)
Additional skills
Able to use computers
Able to speak English, Hindi, Punjabi and Urdu
Older work experience
McDonalds
13504 Fort Rd NW, Edmonton
2004-2006
Position: Front counter and drive through Cashier
Duties:
Serving customers in an efficient and polite manner
Took care of customer orders on main counter and drive through
Engaged in up selling items to increase sales
Maintained my own till and balanced cash at close of shift
Responsible for credit cash and cash transactions in fast food environment
Handled problems concerning customer orders and complaints
Filled out orders for new items
Cleaning and maintaining customer area and kitchen
Stocking condiments and other essential items
Received Employee of the Month award multiple times
Reason for leaving: Moved to Ontario
References available upon request
Contact this candidate