Manveer Sekhon

825-***-****

ad28dm@r.postjobfree.com

Summary

Experienced Customer Service person who is able to handle difficult customers and is very familiar with advanced customer service skills. Adept at remaining professional at all times. Very reliable and makes every effort to go above and beyond in providing a great customer experience. Able to use computers comfortably and fast learner.

Work History:

SAFEWAY

Calgary, AB

Aug 25, 2010 to Now

Position: Customer Service, Payroll, Cash office and Store Recruiting

Skills acquired:

Experienced in opening and closing of store as a key holder and doing all of the relevant paperwork

Experienced in doing the daily reconciling for the entire store for all tills as well as doing all paperwork and bank deposits

Experienced in doing the payroll for 45+ employees including cphecking daily time cards and dealing with exceptions

Experienced in doing the hiring for different departments for the store location (Safeway). This includes checking resumes, setting up interviews and conducting the interview and setting up training for new staff

Have excellent customer service skills due to Customer service Experience in helping customers with questions, doing refunds, exchanges, western union transfers

Trained in creating an employee schedule (using Kronos)

Additional skills

Able to use computers

Able to speak English, Hindi, Punjabi and Urdu

Older work experience

McDonalds

13504 Fort Rd NW, Edmonton

2004-2006

Position: Front counter and drive through Cashier

Duties:

Serving customers in an efficient and polite manner

Took care of customer orders on main counter and drive through

Engaged in up selling items to increase sales

Maintained my own till and balanced cash at close of shift

Responsible for credit cash and cash transactions in fast food environment

Handled problems concerning customer orders and complaints

Filled out orders for new items

Cleaning and maintaining customer area and kitchen

Stocking condiments and other essential items

Received Employee of the Month award multiple times

Reason for leaving: Moved to Ontario

References available upon request

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