Customer Service Representative
Resume:
HOLLY OLIVER
Jacksonville, FL ***** ad28by@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
TTEC Remote
Oct 2023 – Feb 2024
Assisted members of United Healthcare with their medical, Dental and Vision Coverage. Answered telephone calls promptly to avoid on hold wait times. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Was empathetic to members who were both Medicare and Medicaid.
Caregiver
Henderson Residence - Jacksonville, FL
May 2020 to February 2023
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Built strong relationships with clients to deliver emotional support and companionship.
Collections Manager
Vantage Point Services - Jacksonville, FL
July 2016 to January 2020
Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
Researched accounts and completed due diligence to resolve collection problems.
Supervised staff of collectors, monitoring phone calls and letters.
Contacted customers to discuss late payments and options for remitting amounts due.
Insurance Billing Specialist
RM Loper MD - Jacksonville, FL
April 2012 to November 2015
Processed payment via telephone and in person with focus on accuracy and efficiency.
Responded to customer concerns and questions on daily basis.
Used data entry skills to accurately document and input statements.
Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
Insurance Verification Specialist
Cannon Simpson MD - Jacksonville, FL March 1995 to November 2008
Complied with HIPAA guidelines and regulations for confidential patient data.
Assisted patients with understanding personalized insurance coverage and benefits.
Assured timely verification of insurance benefits prior to patient procedures or appointments. Made contact with insurance carriers to discuss policies and individual patient benefits.
Customer Service Representative
Anthem Healthcare - Jacksonville, Fl
June 1990 to September 1996
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Education
HS Diploma
Edward H. White High School - Jacksonville, FL, US
June 1990
Skills
•ICD-9 (6 years)
•Insurance Verification
•Medical Billing
•EMR Systems
•HIPAA
•Medical Scheduling
•Customer service (10+ years)
•Supervising Experience
•Medical collection (5 years)
•Debt collection (4 years)
•Microsoft Office (6 years)
•Medical Claims Adjuster (7 years)
•Microsoft Teams
•Medicare and Medicaid
•Citrix
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