Data Entry Specialist

AUTUMN BAKER-RIVERA

**** ****** **, *** *** Wayne MI 48184 ******.******@*******.*** 313-***-**** Professional Summary:

Dedicated and detail-oriented data entry specialist with a strong work ethic and exceptional accuracy. Seeking a position in data entry to utilize my skills and contribute to the efficient management of data.

Professional Experience:

Metro Cars, Taylor, MI — Client Support

2016 – PRESENT

Effectively communicated products, services and policies to customers, ensuring their understanding and satisfaction. Successfully coordinated transportation for large groups during high-profile events, ensuring seamless and efficient logistics. Established and maintained professional relationships with VIP clients, providing top-tier service and meeting their specific needs. Entered and verified data from various sources into the company's database with 99% accuracy. Maintained and organized physical and electronic files for easy retrieval. Produced daily, weekly, and monthly reports for management review.

Metro Cars, Taylor, MI — Affiliate Coordinator

2018 - 2021

Successfully identified and partnered with reputable private luxury transportation providers. Cultivated and nurtured strong professional relationships with affiliated companies, ensuring ongoing collaboration and mutual support. Effectively managed and updated COI documents, ensuring compliance and risk migration. Conducted data entry for invoices and customer information. Worked with Excel spreadsheets to sort, filter, and analyze data for reporting purposes. Assisted in identifying and implementing process improvements to increase efficiency. Conducted data quality checks and rectified errors to maintain data accuracy. Supported the team in administrative tasks, including answering phones and managing emails.

Metro Cars, Taylor, MI — Online Correspondent

2015 - 2018

Exceeded customer expectations by accurately identifying and addressing their unique needs, resulting in an exceptional level of satisfaction. Delivered clear and concise communication via email and chat to customers, ensuring a thorough understanding of products, services and company policies. E

Education:

High School Diploma Harry S Truman Taylor, MI

College Coursework Completed Eastern Michigan University Ypsilanti, MI Skills:

- Proficient in data entry software and tools, including Microsoft Excel and data entry software.

- Strong attention to detail and accuracy in data input.

- Excellent time management and organizational skills.

- Strong communication and teamwork abilities.

- Adaptability to different data entry systems and processes.

- Account Management

- Efficient in Time Management

2

- Verbal and written communication

- Problem Solving

References:

Available upon request.

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