Customer Service Technical Support

Education

Diploma, Westover High School Fayetteville, NC

Professional Experience

Sales Quality Associate, Selectquote

Support customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.

Provide outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

06/2023 – present

Fayetteville, NC

Answer incoming calls and provide the highest level of professionalism and knowledgeable service to every customer.

Email Specialist, Ameridial

Participate in web-based and instructor-led training sessions to review performance techniques and respond to new and challenging situations. Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.

11/2020 – 07/2022

Fayetteville, NC

Support customer service goals, and enhance relations through friendly, knowledgeable, and positive communication.

Address inquiries, resolve customer issues, and manage customer relations. Call Representative, U-Haul

Exceed call speed, accuracy, and volume benchmarks consistently. Inform customers about billing procedures, process payments, and provide payment options setup assistance.

01/2018 – 09/2020

Fayetteville, NC

Train new agents on the company rules, regulations, and standards. Handle customers effectively by identifying needs, quickly gaining trust, approaching complex situations, and resolving problems to maximize efficiency. Call Representative, Conduent

Keep records of collections and disbursements, and ensure accounts are balanced. Ask probing questions to determine service needs and accurately input information into electronic systems.

01/2014 – 02/2018

Fayetteville, NC

Handle customers effectively by identifying needs, quickly gaining trust, approaching complex situations, and resolving problems to maximize efficiency. Skills

Data Entry

Appointment Scheduling

Product Upselling

Interpersonal Skills

Technical Support

Call Center Operations

System Documentation

Payment Processing

Gayle Missouri

Technical Support Specialist

*****.********@*****.*** 919-***-**** Youngsville, NC

Contact this candidate