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Project Manager Customer Relations

Location:
Cassville, NJ, 08527
Salary:
90000
Posted:
January 30, 2024

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Resume:

ANTHONY J. MAIORINO

Jackson, New Jersey 732-***-****

ad28al@r.postjobfree.com

https://www.linkedin.com/in/anthony-j-maiorino

PROJECT MANAGER

Highly qualified project manager with strong experience in applying excellent technical talents to translate client visions into strategies that exceed expectations. Specializing in system management, technical field engineering, testing and configuration, and networking issues restoration. Exemplary leadership experience with unique talent to enlist cooperation among partners. Innovative thinker with a keen ability to build productive working relationships.

Core Strengths

Process Implementation & Optimization Testing & Configuration Hardware & Software Leadership

Customer Relations Risk Assessment Troubleshooting Technical Specifications Disaster Recovery

Professional Development & Technical Skills

5G Training Microsoft-DOS 6.2 MS Office Function Generator Visio Professional Windows 95, 98, 2000 NT, XP Word Perfect 5.1 Intel 8086 Microprocessor Microsoft Project Unix Java RS-232 Cable Oscilloscope

PROFESSIONAL EXPERIENCE

Amazon – October 2023 – December 2023

Fulfillment Center

Scudetto Logistics (Amazon DSP) – August 2023 – September 2023

Amazon Deliveries

FED EX- June 2023 – August 2023

Package Handler

NCR- October 2022 – January 2023

ATM Repair

Aquinas-Contractor @ SUBCOM December 2021 – September 2022

SubCom has been a leader in defining the undersea cable industry from the start.

Drove ever-improving quality and efficiency of data transmission. SubCom designs, manufactures, deploys, maintains, and operates modern networks with an industry-leading track record for delivery and performance, providing the most comprehensive technical and marine expertise, with the highest quality, and most reliable solutions.

Responsible for the monitoring/ supporting optical transmission equipment in the SUBCOM network

Performed system troubleshooting on the network

Delivery of outage information for major incidents to FCC.

Performed Emergency and planned system maintenance

Ensured that the system and network are working as designed and properly maintained.

Assisted in a supportive role, including calls, escalations and other tasks to drive incidents towards resolution.

NextGen-Contractor @Verizon January 2020 – December 2021

Implementation Engineer-Telecommunications Engineer - II

Core Equipment Engineering/National Broadband Engineering- VERIZON BUSINESS

Perform Field Engineering and Vendor Management roles across a wide geography, responsible for engineering and installing the Domestic US Core Networks.

Engineer and manage multiple simultaneous projects, from issuance of required Engineering documentation through managing the entire installation lifecycle – building the technologies associated with Verizon’s Core inside and the supporting host of network ancillary and infrastructure equipment

Utilize multiple systems and tools in performance of these duties, including but not limited to CCP, vSAP, Venue., CoFEE and ICON

Functional responsibilities include:

Field Engineer detailed, often complex, network builds for new and existing technologies and assist with ordering equipment/cables/hardware via the appropriate systems (CCP, SRM…)

Coordinate & project manage specific installation designs and physical installations across multiple simultaneous initiatives; including installs, reconfigurations, decommissions, and First Office Applications (FOA).

Engineer/manage database (ICON, CoFEE, CCP, etc) updates, equipment configurations, card/port assignments/requirements, power mapping, cable running lists, floor space and rack placement, and detailed Bill of Material (BOM).

Interface with Operations and other Implementation organizations in performing site surveys to obtain critical site specific pre-engineering data prior to the build, as well as post installation redlines and end of job audits.

Manage staging and receipt of Major and Minor project materials.

Negotiate, coordinate, and drive/track completion of project milestones with all appropriate stakeholders, to include third party turf vendors

Facilitate and maintain relationships with multiple service vendors, including pricing compliance, standards creation and compliance, and conducting quality reviews – to include follow up remediation as appropriate and periodic performance reviews.

Accurately identify, monitor, report, escalate, and resolve technical issues encountered throughout the engineering and build process

Verify installations are compliant with all applicable installation practices, such as IP72202

Manage multiple projects & associated budgets, provide timely reporting, and effectively coordinate with Planning, Vendor Technical Management, and Program Management organizations.

Responsible for managing and scheduling multiple projects, balancing their workload in accordance with corporate priorities, effectively coordinating with Planning, Program Management and third party turf vendor organizations, program/project status updates and readouts, and contributing to team transformation and process/procedure improvements.

Extensive experience working with ICON, SiteVU, Venue, CCP, CoFEE, nSAP, vSAP and SRM as well as expense.

NCR- Oct 2019-Jan 2020

Customer Service Engineer II

Provided support for ATMs in banks, convenience stores,

Provided support for Point of Service equipment in Walmart, Lowes, Home

Depot, Starbucks.

Glotel-Contractor @Verizon February 2018 – May 2019

NETWORK ENGINEER II

GTNOC- VERIZON BUSINESS SUPPORT

Provide surveillance/maintenance support for Verizon’s global layer 0, 1 and 2 networks.

Vendors and technologies include Coriant, Alcatel-Lucent, Ericsson, Ciena, Nortel, Fujitsu, Infinera, ANDA,Overture.

Network technologies include SONET, Ethernet, DWDM, Ultra Long Haul, Mesh, VSAT and Digital Cross-Connect using U.S. and ITU standards

Network surveillance is carried out through alarm monitoring, outage notification, event management, ticket processing, network and equipment maintenance scheduling.

Network engineer is also responsible for monitoring the implementation of transport network change control activities.

Provide technical assistance to field operations personnel on the repair of all global network platforms

Perform pre/post technology checks, scripting, problem solving and analytical analysis

AT&T 2011 - 2016

MTRC OPERATIONS PERFORMANCE MNRC CHRONICS TIER 2

RRC SUPPORT (2013 - 2016)

Played a key role in managing investigation, coordination, reporting and resolution of chronic RAN issues at the market and regional level in the North East area.

Specified technical solutions and led project management efforts, and managed cross functional teams to address and prioritize chronic issues affecting key hardware and performance metrics for the RAN components of the mobility network.

Supported coordination, evaluation, and relationship building with technology vendors and higher level technical groups, identified root case analysis, and created action plans to resolve RAN issues.

Provided technical troubleshooting and leadership required to address complex RAN chronic matters including hardware, software, transport, and core network components.

Classified problems and resolved non-routine difficulties by applying effective decision making techniques and established evaluation processes and standardized approaches.

Integrated multiple factors to develop creative practical solutions.

Enhanced Chronics Support for both the NNJ/NYC and WABA markets, handled weekly calls, and provided monthly reports displaying the results.

Heightened DPM availability for the Northeast region, investigated recent degradations (DPM) and reviews, improved on top offender “Availability” sites, and monitored CERT to ensure EIM’s effective scheduling.

Critical member of EOT Team that provided MNRC support to disastrous weather related events.

MNRC CHRONICS (2011-2013)

Managed remote troubleshooting processes, Cell Site related issues with emphasis on sector and cell sites OOS restoration (Ericsson, Alcatel-Lucent, Nokia, Siemens and Nortel RAN platforms).

Processed reports to identify Chronic RAN issues, facilitated timely repair, assumed Outage Facilitator role, and escalated cell site outages.

Successfully handled in-service performance issues that consisted of chronic LEC and cell site hardware and software issues pertaining to all technologies including 2G, 3G, and 4G on vendors ALU, Nokia, Ericsson, Siemens and Nortel RAN.

Administered system integrity procedures by supporting disaster recovery actions, reviewing/trending node alarms, and availability data to identify and repair chronic hardware, software or Telco issues.

Managed diverse company resources to resolve potential or current cell site problems.

Performed technical duties as required, including monitoring DS1/DS3 performance/restoring outages.

Studied all new systems and processes as required while attending vendor and in-house training and expended current expertise by reading relevant publications.

Executed administrative duties including processing trouble tickets, maintained computer generated repair tickets, and processed daily reports.

AT&T MOBILITY MNRC ISP (2011)

Managed the Nation’s In-Service Performance (ISP) for network nodes, ensured the horizontal flow of trouble ticket resolutions by restoring sectors and sites, remotely or by dispatching to the proper department, and developed reporting for in-service performance related measurements.

TEK SYSTEMS

NOC TECH 2010-2011

Successfully provided 24/7 monitoring process for the nationwide fixed and wireless network.

Managed surveillance and troubleshooting of voice and data technologies, and dispatched field and switch personnel upon a network fault discovery.

Maintained and operated multi-vendor platforms including Ericsson, Nortel, and Nokia.

Troubleshot telecommunications transport difficulties utilizing remote testing equipment such as Adtran.

BCI Communications

WSM TECH 3 ENGINEER 2008-2009

Closely worked on 4G Samsung XOHM WiMAX project, wrote environmental and configuration files, and successfully produced RAS in the WSM Aceman (GUI Application).

Activated and constructed sites in the WSM Troubleshoot alarms on the WiMAX sites on a daily basis.

T MOBILE Apex Systems/Amirit Technologies

WAYNE SWITCH TECH 1 (2006 - 200*-****-****

Led wireless network equipment installation and maintained, tested and repaired complex technical issues.

Handled configuration and fault management for a range of platforms including voicemail, performed database backups, and conducted maintenance of computer hardware and software.

Collaborated with telecom vendors to meet agendas for new equipment installation and worked with FOPS/RF engineers to repair down site while producing new sites and resolving NY/NJ network outages.

NETWORK OPERATIONS CENTER TECH 1 (2005-2006)

Delivered 24/7 monitoring of the nationwide fixed and wireless network, controlled surveillance and troubleshooting of voice and data technologies, and dispatched field and switch personnel.

Troubleshot telecommunications transport issues utilizing remote testing equipment such as React to resolve Telco issues.

Successfully tested T-1 circuits; acquainted with Remedy, NetExpert, VTAG, and EBTA.

INFRAMAP

FIELD ENGINEER 2003-2005

Positioned above and underground utilities (Electric, Gas, Water, Sewer, Phone) by electronic instruments; assisted with the use of laptops; updated CAD drawings.

Performed site surveys that determined completion of the project within the bid, led job crews, and added new software, hardware, and peripheral equipment to the network.

LUCENT TECHNOLOGIES

FIELD ENGINEER 2000-2002

Decided critical arrangements with Verizon vendor managers and performed site surveys at Verizon central offices in order to install equipment such as FT 2000's, FLM 2400's, Wavestars, Coppermax-Helkimian, ADSL, and related equipment.

EDUCATION

B.S. Telecommunications

Associate in Applied Science in Telecommunications Management

DEVRY COLLEGE OF TECHNOLOGY, North Brunswick, NJ

Bachelor of Science in Business Management Associate in Applied Science in Business

COLLEGE OF STATEN ISLAND, Staten Island, NY



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