Karel van Aggelen

New York, NY 347-***-**** Karlvanmail@gmail

Outstanding hospitality worker with 18 years of hotel industry experience; Proven ability to operate front desk, represent the hotel and keep customers satisfied and resolve conflicts. Responsible, knowledgeable, able to work alone or as a team member. Attune Insurance New York, NY February – July 2022 Mailroom Associate; Received, sorted and scanned mail for a mid-sized company; cataloged large backlog of returned mail; dispersed staff mail, both electronically and in person; collected and stored client premium checks; maintained kitchens, restocked supplies and foodstuffs.

Hotel Pennsylvania New York, NY May 2019 – Dec 2021 Guest Service Agent - Substitute

Performed all front desk duties, on all shifts in a 1700 room hotel; maintained fast, efficient service in a very busy environment.

Holiday Inn Crowne Plaza New York, NY Feb 2019 - April2019 Receiving Clerk - Mailroom Associate

Processed Food and Beverage deliveries, maintained mailroom and packages, interacting with various package services and interfacing with various departments and the front desk. Gallivant Hotel New York, NY Mar 2018 - Jan 2019

Guest Service Agent / Night Auditor - Substitute

Worked as Front desk agent on evening shift and performed Weekend Night Audit Renwick Hotel New York, NY Nov - Dec 2017

Guest Service Agent - Substitute

Operated Front desk at a boutique hotel assisting guests on day and evening shifts. Hotel Pennsylvania New York, NY Sept - Nov 2017

Guest Service Agent - Substitute.

(Description Above)

New Yorker Hotel New York, NY May - July 2017

Mailroom Clerk – Substitute

Processed large volume of mail and packages. Received, organized and dispersed 100s of parcels daily. Worked alone and as part of a team. Doubletree Suites Times Square New York, NY Sept - Jan 2017 Front Office Admin – Substitute

Worked as Front desk agent, PBX operator and Runner on evening and overnight shifts. Registered and checked out guests in a 450 room suite hotel. Operated hotel switchboard. Made up sofa beds and rollaways. Acted as houseman and bellman on overnight shifts. Sofitel Hotel New York, NY May - July 2016

PBX Operator – Substitute

Received all calls, fax and guest requests on the overnight shift; Relayed guest requests using Hotsos/Opera system; Processed all room service late night and breakfast orders with Micros.

Herald Square Hotel New York, NY March 1998 - April 2016 Guest Service Agent / Night Auditor

Greeted, registered and assigned rooms in a 120 room hotel and operated switchboard, answered inquiries and made reservations. Monitored and updated guest accounts, operated Skyware software system and performed checkouts. Performed deputy fire safety director duties and maintained records.

Education

New York University, School of Professional Studies, New York, NY Certificate of Hotel Management

Fordham University, Lincoln Center, New York, NY

Theater Arts - Technical Stagecraft

Computer Skills

Opera, OnQ, Skyware, Hotsos, Alice, Microsoft Word, Outlook