MEHAK SHARMA

C A L L C E N T R E R E P R E S E N T A T I V E

P 647-***-**** E ad280k@r.postjobfree.com A Scarborough, Ontario OBJECTIVE

EDUCATION

Hi, I am Mehak Sharma. I am from Punjab, India. I came as a student at St. Lawrence College in 2022. I live here in Scarborough, Ontario. I am eligible to work full-time. I had experience of customer service representative and Call Service Representative. Results-oriented and customer-focused professional looking for work in a call centre environment. With a strong work ethic, a desire for providing outstanding client service, and outstanding communication skills. Business Management

St. Lawrence College Alpha,

Toronto, Ontario.

From May 2022- April 2024

KEY SKILLS

• EXCELLENT COMMUNICATION

SKILLS BOTH IN WRITING AND

SPEAKING

• KNOWLEDGEABLE ABOUT CRM

(CUSTOMER RELATIONSHIP

MANAGEMENT) SOFTWARE

• STRONG ABILITY TO SOLVE

PROBLEMS AND ACTIVELY LISTEN

• CAPACITY TO MAINTAIN

COMPOSURE UNDER DURESS

• KNOWLEDGE OF THE MICROSOFT

OFFICE SUITE AND OTHER

PERTINENT PROGRAMMES

• A TRACK RECORD OF

CONSISTENTLY REACHING AND

SURPASSING PERFORMANCE

GOALS

EXPERIENCE

May 2022- November 2023

Call Center Representative

Northern Technology, Toronto, Ontario

September 2023-Present

Customer Service Representative

Burger King, Toronto, Ontario

DUTIES

• Assisted customers with product information, order status, billing inquiries, and technical support. Promptly and professionally responded to customer inquiries by phone, email, and chat.

• resolved client complaints and, when required, forwarded them to the relevant department

• met or surpassed performance and customer satisfaction goals on a regular basis

SUMMARY

Dedicated and meticulous individual with [2 years] of customer service expertise in various jobs. Competent at managing a large number of calls while remaining upbeat and making sure that customers are satisfied. Capable of solving problems, multitasking, and optimizing workflows and productivity with a range of software tools.