Control Center Operator

***

Eric D. Williams

**** **** ******, *********, ** 30014 H: 443-***-**** E: ***************@*****.***

Work Experience

ARMED OFFICER/SITE SUPERVISOR 01/2022 to 06/2023

TSC Security - 1250 Connecticut Avenue, NW – Washington, DC

Provided armed security for an army national guard/marine base

Gate security as well as roving patrol and assisting base mps

CONTROL CENTER OPERATOR 08/2018 to Current

Social Security Administration Headquarters (CRI Solutions) - Woodlawn, MD

Assist in maintaining a national-level situational awareness and respond to all threats and hazards at SSA Headquarters in the incident Command Center.

• Operate & monitor detection security system for the facilities and outlying buildings.

• Effectively provide clear and concise communication to agency senior leadership to support decision makers and stake holders.

CONTROL CENTER OPERATOR/SUPERVISOR 07/2014 to 08/2018

Centerra Group, LLC – Bennett Creek, VA

• Successfully monitored and trained staff in using four major alarm systems (Logiplex, Lenel, Notifier and Silent Knight).

• Effectively supervised and assisted officers in performing their daily duties.

• Facilitated a coordinated response to emergencies & liaise with several government agencies to accomplish mission.

ARMED CONTROL CENTER SUPERVISOR/OPERATOR/ARMED OFFICER 11/2017 to 10/2018

AmericGuard Security Services – Frensco, CA

• Successfully supervised and assisted with all activity inside and outside of the Control Center and trained staff in all tactics used in the performance the daily mission.

• Completed daily activity reports, logging all activities and assignments during shift.

• Prepared & communicated incident notifications applicable staff and management.

SECURTIY OFFICER SUPERVISOR 09/2009 to 06/2013

MVM, Incorporated – Silver Spring, MD

• Maintained public safety via observations and patrols.

• Supervised and trained officers to enforce the organizations standard operating procedures.

• Successfully assessed various safety situations and respond appropriately as situations arise.

MONTIORING SPECIALIST 05/2008 to 05/2009

District of Columbia Department of Corrections - Washington, DC

• Monitored surveillance systems and devices such as CCTV, Radio Frequency identification (RFID), inmate telephones and GPS vehicle tracking systems.

• Maintained and preserved surveillance monitoring logs, videos, audio and data records.

• Adhered to all DOC security policies, procedures and protocols.

CONTROL CENTER SUPERVISOR 08/2003 to 12/2008

U.S. Protect - Baltimore, MD

• Supervised and assisted officers in the performance of their work duties.

• Monitored multiple major alarm systems and coordinated emergency responses.

• Document daily events and communicate applicable events senior management.

CORRECTIONAL OFFICER 09/1996 to 05/2005

Metropolitan Transition Center - Baltimore, MD

• Supervised custody, treatment and training of inmates confined to the correctional facility.

• Assisted with mass movements of inmates throughout the facility to cafeteria, recreation, medical calls and visits.

• Document and communicate incidents reports to senior management.

CIVILIAN MONITORING SPECIALIST 03/2004 to 03/2005

City Watch - Baltimore, MD

• Operated 50 CCTV cameras with night vision capabilities to assist law enforcement in preventing and solving crimes.

• Communicated surveillance findings with local law enforcement need to apprehend suspects.

• Assisted in training incoming specialist on various policies and procedures.

Education and Training

Tesst Technology Institute - Townson, MD Associate of Applied Science

Information Systems

SKILLS

Microsoft Windows 10

Adept Communicator

Effective Leader

Excellent Problem solver/Trouble Shooter

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