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Customer Service Store Manager

Embrey Mill, VA, 22554
January 30, 2024

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Lauren Adams

Stafford, VA *****


Work Experience

Assistant Manager

Dollar General - Stafford, VA

September 2023 to Present

• Open the store

• Authorize and sign for refunds and overrides; count register; drive to bank and deposit money in bank.

• Assist in ensuring the financial integrity of the store through strict cashier accountability, key control and adherence to company security practices and cash control procedures.

• Assist the Store Manager, as directed, with scheduling employees; enter payroll information into computer.

• Ensure that merchandise is presented according to established practices and Store Manager direction; utilize merchandise fixtures properly including presentation, product pricing and signage. Prep Cook/Line Cook

Greensprings Assisted Living - Springfield, VA

September 2022 to August 2023

Cutting, chopping, mixing, and preparing sauces. Cooked food items by grilling, frying, sautéing, and other cooking methods to specified recipes and standards. Maintain cleanliness and complies with food sanitation requirements by properly handling food and ensuring correct storage. Line Cook/Prep Cook

Showplace Icon Theatre - McLean, VA

December 2022 to May 2023


ServiceSource Inc. - Quantico, VA

June 2022 to December 2022

• vacuuming

• Sweeping

• emptying trash cans

• dusting shelves

• cleaning windows

• mopping floors

Sortation Associate

Amazon - Fredericksburg, VA

October 2021 to March 2022

• Supervised New Hires

• Trained 6 per week new hires

• Operated dolly and pallet jack

• Loaded and unloaded merchandise

• Organized materials

• Worked in a Fast paced warehouse under timed conditions Front Desk Receptionist/Customer Service


April 2021 to September 2021

Received visitors at the front desk by greeting,directing and announcing them appropriately, Answered screened and forwarded incoming phone calls. Gave tours of the facility, created client files and booked appointments for appropriate dates with the accommodation of add on activities and or grooms Health & Beauty Clerk

Harris Teeter - Gainesville, VA

January 2020 to February 2021

• Processed, packaged and stocked products according to standards

• Gained product knowledge to satisfy customer's needs

• Provide customer service unloading stock and reloading salvage

• Excellent team cooperation and strategy with fellow associates

• Cleaned work areas

Sales Associate

Beauty Town - Dumfries, VA

October 2016 to April 2020

• Handled all customer relations issues in a gracious manner and in accordance with company policies

• Prepared merchandise for sales floor

• Directed individuals to proper location of merchandise

• Suggested accessories and complementary purchases

• Monitored entrances, exits and fitting rooms for any evidence of theft; any incidents to management.

• Maintained cleanliness of work areas

• Operated cash register for cash, check and credit card transactions with accuracy Line Cook/Prep Cook

Bahama Breeze - Woodbridge, VA

March 2019 to January 2020

• Cooked according to recipes

• Prepared food

• plated dishes

• Cleaned up and sanitized workstation

• To go orders

Housekeeping Aide

Inova Hospital - Springfield, VA

May 2019 to November 2019

• Provided customer service to patients by providing one-on-one attention

• Cleaned and organized hospital rooms including beds, closets and refreshed supplies, changed linens as needed

• Dusting, sweeping, vacuum carpets

• Emptied and cleaned trash containers

• Cleaned wash basins and mirrors, showers

• Wiped down any glass surfaces

• Responded to calls for any housekeeping problems

• Was proficient in using various cleaning chemicals and equipment

• Efficiently digitized Human Resources files

Administrative Assistant/Receptionist/Customer Service Council of the Great City Schools - Washington, DC November 2015 to February 2019

• Set Up Conference Rooms for Meetings as well as handled catering luncheons for meetings twice monthly

• Prepared Conference Rooms for meetings and luncheons and cleaned up accordingly after

• Maintained cleanliness of Conference Rooms and kitchen area

• Ordered and distributed office supplies while adhering to a fixed office budget

• Assisted in distribution of employee notices and mailings

• Greeted and registered conference attendees at annual conferences

• Organized conference materials

• Efficiently digitized Human Resources files

• Entrusted with sensitive employee information

• Operated fax, scan and copy machines

Cook/Food Prep

Hampton by Hilton - Stafford County, VA

October 2017 to June 2018

Prepped and cooked entire breakfast spread.

Cleaned and disinfected countertops and tables. As well as greeting residents Education

High School Diploma

James Madison High School - Norcross, GA

December 2016


• Microsoft Office Suite (Excel, PowerPoint, Word, Dynamic QP

• Customer Service

• Operational knowledge of internet

• fax

• copy

• and scanning machines

• 50 wpm typing speed

• Digitization

• Administrative Experience

• Front Desk

• Data Entry

• Communication Skills

• Millennium

• Upselling

• Order Picking

• Pallet Jack

• Warehouse Experience

• Shipping & Receiving

• Packaging

• Human Resources

• Load & Unload

• RF Scanner

• Inventory Control

• Sales

• Order Picker

• Merchandising

• Social media marketing (1 year)

• Social media management


• Product demos

• Leadership

• Materials Handling

• Presentation Skills

• Quality Assurance

• Supervising Experience

• Cleaning Experience

• Custodial Experience

• Store management

• Customer service

• Cooking

• Food handling

• Sales

• Upselling

• Marketing

• Supervising experience

• Leadership


Customer service — Proficient

June 2020

Identifying and resolving common customer issues

Full results: Proficient

Warehouse safety — Completed

March 2022

Using safe practices in a warehouse setting

Full results: Completed

Sales skills — Proficient

September 2020

Influencing and negotiating with customers

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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