Team Member Customer Experience

DM Darius Mack

Lancaster, United States ***** 803-***-****

ad27pj@r.postjobfree.com

PROFESSIONAL

SUMMARY

Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Hard worker consistently arrives early and stays late to get deadline-oriented jobs complete. Skilled in unloading trucks, moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating grocery merchandise. Physically fit and active. Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships.

ACCOMPLISHMENTS Resolved product issue through consumer testing. Great customer experience, solved all problems when dealing with rude an upset cutsomers

SKILLS Scheduling

Shipping and Receiving

Forklift Operation

Cleaning

Assembly and Production

Order Picking and Processing

Math

Unloading Cargo

Packaging

Materials Handling and Transport

Operations Support

Loading and unloading

Safety and compliance

Warehouse Logistics

Order fulfillment

Equipment monitoring

Heavy lifting

Pricing strategies

Cleaning procedures

Shelving of products

Forklift safety and operation

Performance improvement

Inventory audits

Pick lists

Inventory management

Recordkeeping strengths

Pallet arrangement

Warehouse safety

Production line operations

Stocking

Product location

Product restocking

Customer relationships

Customer Response

Recent CDL Graduate

WORK HISTORY WAREHOUSE WORKER 07/2021 to CURRENT

DHL Supply Chain Rock Hill, SC

Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.

Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies. Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.

Recorded information, shortages and discrepancies to keep records current and accurate.

Checked packages and merchandise for damage and notified vendors. Wrapped pallets in shrink wrap prior to loading.

Loaded, unloaded and moved material to and from storage and production areas.

Completed over 800 customer orders each day in warehouse setting. WAREHOUSE 01/2020 to 09/2020

Amazon Columbia, SC

Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.

Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies. Simplified shipping and receiving processes for improved workflow. Performed general housekeeping and cleaning tasks. Recorded information, shortages and discrepancies to keep records current and accurate.

Satisfied documentation requirements by using SAP software to produce estimates, invoices and tracking spreadsheets.

Updated daily logs with regular shift activities and incident details. Measured dimensions of finished pieces for conformance to specifications. Wrapped pallets in shrink wrap prior to loading.

Operated company vehicles and heavy equipment with focus on safety and risk management.

Moved products using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals. Loaded, unloaded and moved material to and from storage and production areas.

Checked packages and merchandise for damage and notified vendors. Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.

DIGITAL SHOPPER 03/2019 to 10/2019

Walmart Rock Hill, SC

Merchandised attractive shelf displays with current offerings to drive store sales.

Helped customers locate products and checked store system for merchandise at other sites.

Tracked substitutions and informed customers of changes. Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy. Loaded and unloaded orders at customer's homes or locations. Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.

Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.

CUSTOMER SERVICE REPRESENTATIVE 11/2017 to 01/2019 AmeriGas Propane Charlotte, NC

Provided primary customer support to internal and external customers. Responded to customer requests for products, services and company information.

Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Provided information regarding charge accounts and loyalty programs. Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

EDUCATION Diploma 06/2015

North Central High School, Kershaw, SC

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