Customer Service Representative

Shiatissiwa Couch

251-***-****; ************@*****.***

PROFESSIONAL STATEMENT:

An energetic and motivated Customer Service Representative seeking to utilize my skills, experience, and education to assist a reputable company build its workforce, excel above its goals, and provide quality service to the public.

PROFESSIONAL EXPERIENCE:

Site Manager July 2017 - June 2023

U-Haul Center, Mobile, Alabama

• Provide support to customers with existing business, assist with and make changes to reservations, help customers with questions and concerns, and take storage payments

• Identify and confirm customer’s moving needs and finds needs-based solutions by matching the available products or services to ensure the highest quality of care

• Maintains consistent stock of inventory, order new stock up to pre-authorized limit as inventory dwindles and conducts frequent spot and partial audits of physical inventory

• Coach, mentor and manage over 12 team members on daily operations to deliver clean and well-maintained equipment

• Certified forklift operator

Mississippi Security Police May 2017 - September 2018

Mississippi Department of Corrections, Jackson, Mississippi

Managed 4 team members to meet state required standards for maintaining proficiency, policies and procedures

Assisted with teaching each resident basic living skills

Made sure residents met appointment times and assigned court dates

EDUCATION:

Associate Degree, Applied Science

Faulkner State Communicate College, Mobile, Alabama

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