Gaganpreet Kaur

902-***-**** ad27lr@r.postjobfree.com Dartmouth, NS www.linkedin.com/in/gaggansaini01881 Summary of Qualifications

● 2+ years of experience providing client support in the Healthcare sector as a receptionist

● Adapt to change in the work environment when faced with new challenges like pandemic

● Highly proficient in Data entry, MS Office and internet navigation to process the details of clients/patients

● Good organizational skills and ability to prioritize work with strong written and verbal communication skills with a proven track record of responding to clients need efficiently by answering 45+ phone calls and 20+ emails per day

● Fluent in Punjabi and Hindi

● Valid NS Class 5(R) Driver’s licence

Technical Skills

Operating Systems: Windows, Android, iOS, Mac OS, Linux Applications & Tools: Microsoft Office 365

Tools: VMware, Google Workspace, Packet Tracer

Project Management Fundamentals: Agile, Waterfall, Scrum Languages: Java and PHP

Education & Certifications

Google IT Support Professional Certificate Expected 2024 Junior IT Analyst Program Nov 2023 – Mar 2024

NPower Canada Toronto, ON

14-week intensive online class training on the fundamentals of computer technology, and project management essentials.

● Configure device operating systems including Windows and Linux, while configuring disk partitions and filesystems

● Troubleshoot and problem solve core service and support challenges while applying best practices for documentation, change management, and scripting

● Support basic IT infrastructure and networking, including DNS and DHCP, applying standard protocols with TCP/IP communications

● Configure and support PC and IoT device hardware

● Manage an organization’s computers and users using Directory Services, Active Directory, and OpenLDAP

● Develop a complete understanding of the Agile project management lifecycle, key techniques and deliverables

Bachelor of Technology in Computer Science Engineering Baba Banda Singh Bahadur Engineering College Fatehgarh Sahib, Punjab, India Nov 2018 Diploma in Electronics Communications Engineering Nov 2014 Rayat Polytechnic College SBS Nagar, Punjab, India Work Experience

Front Desk Hospital Receptionist Jul 2021- Aug 2023 Parmar Hospital Ropar, Punjab, India

● Greeted patients, provided accurate information and assistance to maintain an efficient environment

● Managed front desk operations include answering calls, scheduling appointments and maintained records to ensure organization

● Interfaced with around 600+ patients per month which resulted in a client satisfaction rating of 93% and strengthened rapport

● Introduced a new system that automatically sent appointment reminders to clients, which reduced the number of patients appointment needing manual reminders by 68%

● Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods, which reduced the workload by 80%

● Processed and verified new patients data within 5-10 minutes, decreasing waiting time for patients by 15%

● Answered or referred inquiries in a friendly and efficient manner to the appropriate departments to meet client needs

● Assisted patients with completing necessary forms and documents to ensure accuracy and then entered the information into the system for record keeping purposes

● Cleaned and sanitized the waiting area and front desk every hour, increasing patients health and safety satisfaction by 70%

● Stored information including patient history, insurance and billing paperworks, in an organized manner, increasing productivity by 30%

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