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Call Center High School

Muldrow, OK
January 29, 2024

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Amelia Edwards

Billing & Coding

To secure a challenging position that utilizes my experience, while allowing me the opportunity to grow professionally.



**/** – 02/23

Call Center Rep Sitel State Farm

Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer

Offered resolutions to de-escalate calls and solve customer issues

Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks

Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs

11/15 – 11/22

Investigator Sequoyah County Sheriff’s Office

Completed comprehensive face-to-face interviews with subjects, neighbors and employers to generate reports to document investigative findings

Reported results of investigations with written observations and photographs and produced final reports

Developed case plans and conducted comprehensive investigation tactics to obtain necessary evidence

Verified and authenticated validity and admissibility of evidence and preserved integrity for court hearings

CLEET Certified Instructor and Coordinator

04/15 – 11/15

X-Ray Tech Pointer Trail Family Medical Clinic

Utilized radiation safety measures and protection devices to guarantee safety of staff and patients

Described and explained procedures to patients and observed patients during procedures to determine comfort levels

Greeted patients with warm smile and promoted individual comfort throughout procedures and scans while being as discrete as possible

Adhered to strict HIPAA guidelines to maintain patient and medical record confidentiality

Medical Billing and Coding Certification

Indian Capital Vo-Tech

Westark Community College

3.5 GPA 9 Hrs.

High School Diploma

Newport High School


Detail oriented


Problem-Solving Skills

Good Communication Skills

Medical Terminology

Health Insurance verification


Leadership experience

Data Privacy

ICD-10-CM Coding

CPT/HCPCS Level II Coding


Accounts Receivable

CPR Certified


Phone: 479-***-****


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