Amelia Edwards
Billing & Coding
To secure a challenging position that utilizes my experience, while allowing me the opportunity to grow professionally.
Experience
Education
**/** – 02/23
Call Center Rep Sitel State Farm
Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
Offered resolutions to de-escalate calls and solve customer issues
Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks
Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs
11/15 – 11/22
Investigator Sequoyah County Sheriff’s Office
Completed comprehensive face-to-face interviews with subjects, neighbors and employers to generate reports to document investigative findings
Reported results of investigations with written observations and photographs and produced final reports
Developed case plans and conducted comprehensive investigation tactics to obtain necessary evidence
Verified and authenticated validity and admissibility of evidence and preserved integrity for court hearings
CLEET Certified Instructor and Coordinator
04/15 – 11/15
X-Ray Tech Pointer Trail Family Medical Clinic
Utilized radiation safety measures and protection devices to guarantee safety of staff and patients
Described and explained procedures to patients and observed patients during procedures to determine comfort levels
Greeted patients with warm smile and promoted individual comfort throughout procedures and scans while being as discrete as possible
Adhered to strict HIPAA guidelines to maintain patient and medical record confidentiality
Medical Billing and Coding Certification
Indian Capital Vo-Tech
Westark Community College
3.5 GPA 9 Hrs.
High School Diploma
Newport High School
Skills
Detail oriented
Dependable
Problem-Solving Skills
Good Communication Skills
Medical Terminology
Health Insurance verification
NCCL
Leadership experience
Data Privacy
ICD-10-CM Coding
CPT/HCPCS Level II Coding
HIPAA
Accounts Receivable
CPR Certified
Contact
Phone: 479-***-****
Email: ad27l8@r.postjobfree.com