Technical Support Customer Service

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Ziayaad Amin

Queens, New York ***** 929-***-**** *******@******.***

Summary

Skilled Facilities Specialist with talent for building relationships, directing maintenance workers and offering technical support to owners and tenants. Forward-thinking problem-solver with top-notch planning and decision-making skills. Knowledgeable and experienced Facilities Coordinator familiar with different building systems and overall operations. Skilled in coordinating internal teams and resources as well as outside vendor support for complex services and repairs. Dedicated to keeping operations seamless for staff and visitors. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Skills

• HVAC

• Alarm Systems

• Special Projects

• Construction

• Utilities

• Repairs and Maintenance

• Budget Administration

• Vendor Coordination

• Electrical

Experience

PROJECT SPECIALIST/BUSINESS OWNER 09-2023/ Current Zika Consultancy Services LLC - Queens, NY

• Conducted daily inspections of equipment, identified and reported any issues to management.

• Performed routine maintenance on HVAC systems, plumbing, electrical, and other building components.

• Provided technical support for facility operations and maintenance activities.

• Developed and implemented procedures for preventative maintenance program.

• Assisted in the development of safety protocols for all facility personnel.

• Prepared reports summarizing operational performance metrics.

• Created purchase orders for supplies needed in the day-to-day operation of the facility.

• Developed budget proposals outlining projected expenses associated with new projects or initiatives.

• Analyzed current processes within the facility to identify areas where improvements can be made.

• Conducted regular inspections on building systems to verify proper operating conditions.

• Hired and coordinated with vendors to perform preventive maintenance work at facility.

• Performed security checks to identify areas of concern and implement mitigation techniques.

• Oversaw construction and renovation projects to meet environmental, health and security standards.

• Managed implementation and operation of building preventive maintenance program.

• Participated in architectural and engineering planning and design.

• Enforced tenant and vendor compliance with insurance requirements and coordinated claims.

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FACILITIES SPECIALIST 05/2016 – Current

LMCS Limited, Trinidad, West Indies

• Organized and facilitated meetings with stakeholders to review progress and address issues.

• Developed and maintained project plans, schedules, and budgets.

• Drafted project status reports to communicate progress to team members and management.

• Created presentations for senior leadership on the project's objectives and achievements.

• Managed vendor relationships by negotiating contracts, overseeing subcontractors, and resolving conflicts.

• Conducted risk assessment analyses to identify potential problems that could affect the timeline or budget of the project.

• Collaborated with internal departments to ensure resources were allocated efficiently in order to meet deadlines.

• Coordinated with external partners on deliverables, ensuring quality standards were met throughout the process.

• Monitored project performance against established goals, making adjustments as needed to ensure successful completion of tasks.

• Provided technical support during all phases of projects from requirements gathering through implementation stages.

• Maintained accurate records of activities related to each project including documentation, costs, timelines, invoices.

• Performed research into industry trends in order to develop innovative solutions for improving processes within the organization.

• Facilitated communications between teams working on different aspects of a particular project in order to ensure smooth transition between stages.

• Inspected buildings to determine quality of work and need for corrections to meet project standards.

• Arranged property repair requests with company-approved vendors.

• Communicated with key stakeholders to determine project requirements and objectives.

• Submitted budget estimates, progress reports and cost tracking reports.

• Developed and updated project plans to document objectives, technologies, schedules and funding.

• Negotiated with project stakeholders or suppliers to obtain resources or materials. PROJECT MANAGER 09/2012 - 02/2016

Nextran Limited - San Fernando, Trinidad, West Indies

• Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.

• Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.

• Conducted regular status meetings with internal teams and external partners to track progress against established milestones.

• Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.

• Advised other departments on best practices related to managing large-scale projects.

• Coordinated resources across multiple departments and teams as needed for successful completion of projects.

• Implemented effective communication protocols between internal teams working on different aspects of a given project.

• Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.

• Led meetings with internal team members, consultants and contractors.

• Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.

• Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.

• Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.

• Modified project plans when needed to better align with organizational objectives.

• Generated and tracked change orders and other contractual modifications affecting budget and schedule.

• Negotiated with project stakeholders or suppliers to obtain resources or materials.

• Submitted project deliverables to clients, consistently adhering to quality standards.

• Developed and updated project plans to document objectives, technologies, schedules and funding.

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FACILITIES MANAGER 06/2002 - 05/2012

Nextran Contracting Services - Princes Town, Trinidad, West Indies

• Prepared documents related to contracts, leases, permits and other legal matters concerning the facility.

• Conducted regular inspections of equipment, buildings, grounds, and other areas to identify necessary repairs or improvements.

• Developed and implemented policies and procedures for maintenance, repair and operations of facilities.

• Managed emergency situations such as fires, floods, power outages and other events impacting the facility.

• Monitored facility operations to ensure adherence to safety regulations and compliance with applicable laws.

• Called in equipment repair services and maintained office supplies by ordering new inventory.

• Planned maintenance activities in accordance with budget limitations, building use needs and operational requirements.

• Addressed building emergencies with high-level urgency and developed timely and effective solutions.

• Oversaw building improvements to update facilities and meet tenant requirements.

• Supervised and coached installation staff throughout system installations.

• Developed long-term improvement plans to boost energy efficiency.

• Established and adjusted control systems to provide operations sequence falls in line with commissioning requirements.

• Supervised vendors and contracts to support office environment.

• Planned, administered and controlled budgets for equipment and supplies.

• Directed maintenance and operations of facility systems to minimize service interruptions.

• Enforced tenant and vendor compliance with insurance requirements and coordinated claims.

• Participated in architectural and engineering planning and design.

• Provided insights to executive leadership on new trends for office environment.

• Managed leasing of facility space.

PROJECT/MAINTENANCE MANAGER 01/1998 - 02/2002

Tucker Energy Services / Blue Waters Inn - Port of Spain, Trinidad, West Indies

• Managed the maintenance staff and their daily activities.

• Monitored the performance of all equipment to ensure proper functioning.

• Developed preventive maintenance procedures for all machines used in production.

• Established a system to track inventory of spare parts, tools and supplies.

• Ensured compliance with safety regulations and standards.

• Drafted budgets for maintenance operations and monitored expenditures.

• Coordinated with vendors to purchase replacement parts as needed.

• Supervised installation, repair and upkeep of machinery and mechanical equipment.

• Inspected buildings, grounds and equipment regularly for safety hazards or breakdowns.

• Conducted regular training sessions for maintenance personnel on safety protocols and best practices.

• Organized work orders, assigned tasks to staff members and tracked progress of repairs and maintenance projects.

• Reviewed completed work orders to ensure quality control measures are followed.

• Recommended upgrades or modifications to existing systems based on analysis of data.

• Resolved conflicts among employees in the maintenance department.

• Performed troubleshooting on malfunctioning systems when necessary.

• Prepared reports detailing the status of all jobs being handled by the department.

• Analyzed customer feedback about services provided by the department.

• Provided technical support in case of system malfunctions or breakdowns.

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Education and Training

Cowen Hamilton Secondary School - St. Mary's, Trinidad, West Indies High School Diploma University of The West Indies - Trinidad, West Indies Bachelor of Science Computer And Electrical Engineering

Special Skill

Lead-Safe Certified (United States EPA) Certification valid and expire April 07th, 2028.

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