General Manager Store

**/**** - **/**** ******* Manager (GM)

Pilot Flying J, Greenwood, LA

*Duties and responsibilities include implemented policy and procedure. I coached and performed disciplinary actions when needed, managing daily operations and daily assignments with verification

*Traveled to cover other managers

*Bank deposits and all banking functions

*POS operations, troubleshooting

*Prep and participated in Audits

*Worked with deli on coding and importance of not using expired products and keeping food cost down using Bin Charts

*Weekly QV participation

02/2016 - 12/2021 Field Training Consultant

7eleven, Irving, TX

Plan, direct and coordinate the operations while overseeing multiple locations. Trainers Duties included:

*Conference Calls 3–4 times weekly

*Defined and articulated goal learning outcomes, performance metrics and changes to improve student/store staff/manager learnings.

*Developed effective internal controls and helped Market Managers, Field Consultants and Store Leaders understand and operate within budget.

*Recorded videos and wrote instructions to facilitate online and remote training programs.

*Evaluated success of training programs at multiple stores and recommended improvements to upper management to enhance effectiveness with a detailed scored walk.

*Assessed program effectiveness and implemented improvements to needs and became 1st in nation to be recognized World Class Training Center.

*Compiled feedback on handbook and related course materials. 02/2014 - 02/2016 Store Manager

7-Eleven, Hillsboro, TX

Planned and directed employees while getting them retrained properly and increasing GP

SM duties included:

MICHELLE PENELLO

208 woodall lane, Baytown, TX 77523

Phone: 281-***-****

Email: ******************@*****.***

Objective

A position as a Manager or skilled experienced trainer with a company who is seeking a dedicated business professional with well-developed organizational and interpersonal skills, eager to develop new competencies and apply existing knowledge in a management-level role. Ability Summary

I am a dedicated business professional with over 20 yrs retail and multi unit experience from all levels. I have well-developed organizational and interpersonal skills, customer service and results driven who is eager to develop new competencies bad where I can apply existing knowledge in a management/trainer- level role.

Employment History

*Defined and articulated goal learning outcomes, performance metrics and changes to train associates correct way

*Increased sales over 30% in 6 locations within 3 months

*Evaluated success of employees for mid-yr and end of year reviews

*Coached team of 8–12 personnel while implementing internal controls and policy

*Led group on new and existing store opening transition from Corp to Franchise 01/2012 - 02/2014 Assistant Manager

Pilot Flying J, Waco, TX

Planned and assigned task daily to ensure we exceeded company goals and other daily task involved:

Co-Manager duties:

*Right hand to the GM Performing same task with less authority

*Banking procedures, documenting employee performance

*Overseen operations

*CCTV review

*Balance registers

*Assigned task and followed up

*Resolved Customer complaints

*Interviewed and used Hire Right *Addressed Employee performance issues

*Participated in day to day operations

*Participated in audit prep and audit counts and verification

*Pos activity and troubleshooting

General High School Curriculum

High School Diploma

Honey Grove High School, Honey Grove, TX

10/2022 Managers Food Handlers Lic

Louisiana

10/2021 • Certified Proctor, State of Texas,7Eleven State of Texas

03/2016 • Certified Field Training Consultant, 7Eleven 7Eleven

03/2014 • Certified Store Manager, 7Eleven

7Eleven

Willing to relocate 100% paid up front by hiring company preferably to Georgia Education History

Occupational Licenses, Certificates and Training

Honors & Activities

Additional Information

Detailed References

References Upon Prior Request

Desired Occupation

Training and Development Managers

Desired Salary

$36.00 hourly (Approx. $75,000 annually) or more

Desired Job Location

Chambers County, Galveston County, Harris County, Liberty County Desired Job Type

Drivers License

Class C - Standard Drivers License

Security Clearance

No Clearance

Job Skills

132 skill(s)

Tools and Technology

172 Technology

20 Tools

Typing Speed

40 + wpm

Language/Proficiency

Other / Well

Days : Mon, Tue, Wed, Thu, Fri

Shifts : Day

Employment Type : Regular

Full or Part Time : FT

Willing to Travel : Yes

Willing to Relocate : Yes

Willing to Telecommute : Yes

Contact this candidate