LinkedIn URL https://www.linkedin.com/in/reginald-woods-9831114a
MULTI-CERTIFIED IT HELP DESK TECHNICIAN
Tier 1 Help Lines Technical Support User Training Software/PC/LAN Troubleshooting
CompTIA A+ certified professional with strong help desk experience -- provide software, hardware, client/server and networking technical support.
Proven success working in technical call centers. Demonstrated strengths in rapidly diagnosing, troubleshooting and resolving client issues.
Consistently praised for communicating effectively with both technical and nontechnical users. Known for excellent problem-solving skills and patience in dealing with frustrated users.
Phone & Online Support
Customer Service Complaint Handling
MS Office (Word, Excel, Outlook, PowerPoint, Access); VMware applications; Sales force; anti-virus programs
Chrome; Safari; Firefox; MS Edge; IE; Navigator; Opera
PCs; laptops; printers; scanners; routers; modems
LAN & VPN/remote connectivity; TCP/IP; FTP
Windows; Unix; NetWare; Citrix; Mac OS X; mobile platforms
MARTIN MARIETTA -- Reilly, NC (Technical Services), 1999 to 2020
Conduct testing of materials produced by the company along with database management
Customer Service,Sales assistance, Employee training, Problem solving, Water analyzing
Received “outstanding” ratings on performance reviews each year, with top marks in teamwork, customer service, communication skills and technical problem-solving, Created Excel forms along with macros to conduct test results for all Labs in the district
Ran my own Lab and went thru yearly inspections by State and Federal Inspectors.
USPS – Cincinnati, OH (Transportation), 2020 to 2021
Dock Trailers in Yard by Computer dispatch and radio, Delivered Mail to Out Stations and Airports
Maintained commercial driver license and physical requirements
Also operated over the road Tractor trailers along with straight trucks of all sizes
Pitney Bowes Inc. Stanford, CT, (Customer Service Technician) 2021 to Current
Repair computerized mail machines, Repair and restore network connectivity, Repaired Mail inserting machines, printers of all makes and models under contract. Conducted new installs and setup of new machines along with face to face customer satisfaction onsite
EDUCATION & CREDENTIALS
Microsoft Office Specialist (MOS)
CompTIA A+DEVRY UNIVERSITY – Cincinnati, Oh
Associates Degree in Computer Science and Network Administration
Rizo Printers Certification/ Canon Printer Certified