Reginald Woods

Hamilton, Oh ***** Phone 513-***-****

LinkedIn URL https://www.linkedin.com/in/reginald-woods-9831114a

MULTI-CERTIFIED IT HELP DESK TECHNICIAN

Tier 1 Help Lines Technical Support User Training Software/PC/LAN Troubleshooting

CompTIA A+ certified professional with strong help desk experience -- provide software, hardware, client/server and networking technical support.

Proven success working in technical call centers. Demonstrated strengths in rapidly diagnosing, troubleshooting and resolving client issues.

Consistently praised for communicating effectively with both technical and nontechnical users. Known for excellent problem-solving skills and patience in dealing with frustrated users.

KEY SKILLS

Technical Troubleshooting

Dedication

Problem Solving

Teamwork

Phone & Online Support

Preventive Maintenance

Customer Service Complaint Handling

TECHNOLOGY PROFICIENCIES

Software

MS Office (Word, Excel, Outlook, PowerPoint, Access); VMware applications; Sales force; anti-virus programs

Browsers:

Chrome; Safari; Firefox; MS Edge; IE; Navigator; Opera

Hardware:

PCs; laptops; printers; scanners; routers; modems

Networking:

LAN & VPN/remote connectivity; TCP/IP; FTP

Platforms:

Windows; Unix; NetWare; Citrix; Mac OS X; mobile platforms

PROFESSIONAL EXPERIENCE

MARTIN MARIETTA -- Reilly, NC (Technical Services), 1999 to 2020

Conduct testing of materials produced by the company along with database management

Customer Service,Sales assistance, Employee training, Problem solving, Water analyzing

Received “outstanding” ratings on performance reviews each year, with top marks in teamwork, customer service, communication skills and technical problem-solving, Created Excel forms along with macros to conduct test results for all Labs in the district

Ran my own Lab and went thru yearly inspections by State and Federal Inspectors.

USPS – Cincinnati, OH (Transportation), 2020 to 2021

Dock Trailers in Yard by Computer dispatch and radio, Delivered Mail to Out Stations and Airports

Maintained commercial driver license and physical requirements

Also operated over the road Tractor trailers along with straight trucks of all sizes

Pitney Bowes Inc. Stanford, CT, (Customer Service Technician) 2021 to Current

Repair computerized mail machines, Repair and restore network connectivity, Repaired Mail inserting machines, printers of all makes and models under contract. Conducted new installs and setup of new machines along with face to face customer satisfaction onsite

EDUCATION & CREDENTIALS

Microsoft Office Specialist (MOS)

CompTIA A+DEVRY UNIVERSITY – Cincinnati, Oh

Associates Degree in Computer Science and Network Administration

Rizo Printers Certification/ Canon Printer Certified

Contact this candidate