Richard Casas

San Antonio, Texas *****

Email: ad27i8@r.postjobfree.com Cell: 657-***-****

GOAL: A DATA ENTRY POSITION

EXPERIENCE:

Thirteen years working in Photogrammetric Aerial Survey Mapping, involving compiling digital maps from aerial diapositives using AutoCAD & ATLAS software within mapping and drafting standards. Edited, then quality checked final project, plotted out or emailed to client, backed up & archived project.

Six years of Customer Service, Call Center Experience (in office & from home), Technical Support with up-selling.

Experience using Microsoft Windows, Word, Excel, Outlook. Replacing Hardware, troubleshooting and updating software. Guidelines were followed, job improvisation, or any modified procedures were approved by supervisors before implementation. I have trained and manage new employees, completed projects alone and in groups. The objective is to quickly and efficiently resolve problems, complete tasks with attention to detail, while meeting deadlines and quality standards. English is my first language, I do not have an accent. I am familiar with conversational Spanish, but I am not proficient.

JOB: BUSINESS ASSISTANT Cypress, CA 07/2019 to 06/2023 In 2019, I began a business arrangement to be present on site for security and general assistance to an eighty-seven year old friend: Driving, Resolving problems with electronic equipment, Moving, placement of items within the house & yard. Dealt with information to businesses over phone and computer. Helped with vehicle maintenance. JOB: INDEPENDENT CONTRACTOR San Antonio, TX 08/2016 to 07/2019 EMPLOYER: UBER & LYFT

Ride-hailing services. Responded to requested pick-up and delivery of passengers. JOB: CALL AGENT

EMPLOYER: FLS CONNECT San Antonio, TX 01/2018 to 07/2018 Raising funds for political parties. Calls made by auto-dialer. Confirmed and processed donations to political party. Up sold when possible. JOB: CUSTOMER CARE PROFESSIONAL San Antonio, TX 01/2016 to 05/2017 EMPLOYER: BLUE CROSS INC./SYKES-ALPINE

Took inbound calls for Blue Cross & Blue Shield Plan members in Illinois, Montana, New Mexico, Oklahoma and Texas. Confirmed information concerning medications, pharmacies, doctors, scheduled surgery or a hospital stay, or transferred to proper department. JOB: ENGAGEMENT SPECIALIST San Antonio, TX 07/2014 to 11/2015 EMPLOYER: HEALTHWAYS INC.

Took inbound calls from, and made outbound calls to, members that had health insurance offered by their employers, or state, and informing them of certain updated benefits of their coverage. Appointed calls from health a coach, or a nurse, or if requested opted members out for one year

JOB: TECHNICAL SUPPORT AGENT San Antonio, TX 08/2013 to 06/2014 EMPLOYER: VERIZON/CONDUIT GLOBAL INC.

Trouble-shot problems with TV Cable Boxes and DVR players and land line phones, or internet connection of customers. If services was not restored over the phone, a technician was dispatched

JOB: CALL CENTER AGENT San Antonio, TX 12/2011 to 08/2013 EMPLOYER: STATEWIDE APPEAL, INC.

Calling customers, cold (& warm previously called), for various charities, usually law enforcement, and fire department. Achieved top ten daily donations multiple times. Updating files, keeping records on screen and paper. JOB: CONVERTING ANALOG NOTATION INTO DIGITAL FORM 11/2003 to 08/2011 EMPLOYER: DR. JOHN C. BROWNING Highland, CA

Entering and editing handwritten musical notation into computer software using Finale and Sibelius software for Dr. Browning, and other clients, for printing and MIDI sequencing for work.

JOB: DIGITAL MAP DESIGNER AND COMPILER Redlands, CA 02/2002 to 08/2003 EMPLOYER: HICKS & HARTWICK, INC.

Compiled topographic maps using aerial photogrammetry with ATLAS software Edited profiles & drainage maps using ACAD

Plotted-out maps for completed projects

Aerial mapping: collected, analyzed and compiled topographic information from aerial photo diapositives and field surveys.

Installed/updated software as needed.

JOB: DIGITAL MAP COMPILER AND EDITOR Colton, CA 03/1997 to 08/2001 EMPLOYER: ARROWHEAD MAPPING CORP.

Compiled Aerial topographic maps on a DSR instrument; edited maps using Auto-CAD; quality checked maps and then plotted out maps.

Installed updates of software and hardware on networked and standalone P.C.s, as needed. JOB: DIGITAL MAP COMPILER AND EDITOR Riverside, CA 02/1994 to 12/1996 EMPLOYER: INLAND AERIAL MAPPING, INC.

Edited digital maps using ATLAS software. Quality checked and plotted out maps. Backed up and Restored files when it was required.

JOB: DIGITAL MAP COMPILER AND EDITOR San Bernardino, CA 01/1990 to 09/1993 EMPLOYER: PICTORIAL SCIENCE, INC.

Edited digital maps using ATLAS software. Quality checked and plotted out maps. Backed up/Restored files when it was required.

Education: California State University, San Bernardino. Bachelor of Arts Geography, Urban Planning Graduation: 06/1986 Bachelor of Arts in Geography, Urban Planning.

Additional courses, post-graduation in Geographical Information System Mapping courses at San Bernardino Valley College.

Arc Map, Arc View, Arc Info at University California, Riverside.

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