Ian Kidd

**** ***** **. ***********, ******* ****7

678-***-**** ad27hs@r.postjobfree.com

SUMMARY

Over two decades of computer hardware and software experience. Microsoft Certified Professional (MCP). Extensive networking and communications knowledge. Excellent knowledge of Apple and PC hardware. Excellent knowledge of all Mac OS versions, DOS and all versions of Windows. Familiar with many distributions of Linux including Mint, Ubuntu, CentOS, and Slackware. Many years of experience with Windows Server administration, Exchange administration, and Microsoft Office. Experienced in troubleshooting a wide range of technical hardware.

Wireless Networking

Telephony / PBX / VoIP Administration

Mobile Device Management

Video Conferencing

Data Center Administration

Remote Access

EXPERIENCE

GROUP BUSINESS SOFTWARE, Kennesaw, GA 01/14 – 08/15

IT Administrator

Internal User and Infrastructure support for North America

Migrate, upgrade and maintain all server hardware and software.

Build and maintain a variety of server storage options.

Coordinate all technical aspects of new office locations.

Provide technical support for all company employees in North America.

Manage over 100 virtual machines utilizing VMWare VCenter.

Setup, configure, and maintain Cisco ASA 5510 and 5505 firewalls for all North American locations.

Manage user VPN access.

Support a wide array of firewalls, routers, and switches both remotely and locally.

Manage a variety of server operating systems, including Windows, ESXi, CentOS, Slackware, and Ubuntu.

Provide basic Lotus Notes support for all users.

Standardize on Dell hardware for all servers, workstations, and laptops.

Support a variety of mobile devices including Android, iPhone, and Blackberry.

EQUINOXE AIS, Atlanta, GA 03/12 – 11/13

Network Administrator

Global internal user and infrastructure support.

Managed and administered all corporate infrastructure servers including Exchange 2010, SharePoint 2010, Lync 2010, file/print servers, database servers (SQL), backup server (Backup Exec), and all VM environments utilizing VCenter and ESX/ESXi hosts.

Provided internal application support by running and troubleshooting SQL scripts for UAT and LIVE deployments.

Upgraded VCenter/VSphere 4.X environment to 5.X.

Provided technical support for all company employees.

Utilized many aspects of Microsoft System Center 2012 including Configuration Manager, Operations Manager, Service Manager, Virtual Machine Manager, and Orchestrator.

Provided asset management via Microsoft System Center Configuration Manager (SCCM) 2012.

Maintained and expanded Lync 2010 phone system.

Researched and tested several Mobile Device Management solutions including Airwatch, Symantec, Zenprise, and MobileIron.

Began migration of all 2008 R2 servers to 2012 and all Exchange and Office environments from 2010 to 2013.

GROUP BUSINESS SOFTWARE, Woodstock, GA 04/11 – 02/12

IT Administrator

Internal user and infrastructure support for North America.

Provided technical support for all company employees in North America.

Directly responsible for purchasing all IT related equipment and supplies for North America.

Established and maintained vendor relationships.

Migrated all North American employees from existing phone systems to hosted VoIP PBX system saving the company tens of thousands annually.

Setup, configured, and maintained Cisco ASA 5510 firewall for Woodstock location.

Established site-to-site VPN tunnels with other North American and German offices.

Managed user VPN access for Woodstock location.

Configured and maintained wireless network for Woodstock location.

Documented network maps and rack diagrams for Woodstock server room.

Setup, configured, and tested WAN optimization solutions from HyperIP and Riverbed.

Researched and purchased NAS for Woodstock location.

Oversaw all technical aspects of office move from Canton to Woodstock including office design, network cabling, and fiber installation.

Configured and maintained SonicWall E3500 firewall in Canton location.

Supported a wide array of firewalls, routers, and switches both remotely and locally.

Managed over 100 virtual environments utilizing VMWare, VSphere, Veeam, and Parallels.

Manage a variety of server operating systems, including Windows, ESX, ESXi, CentOS, Red Hat, and Ubuntu.

Provided Blackberry Enterprise Server (BES) administration.

Provided basic Lotus Notes support for all users.

Maintained and migrated users off of Asterisk PBX.

Standardized on Dell hardware for all servers, workstations, and laptops.

Supported a variety of mobile devices including Android, iPhone, and Blackberry.

Utilized a variety of video conferencing technologies including Cisco Umi, Skype, Google +, and GoToMeeting.

ARCHERPOINT, LLC, Norcross, GA 11/10 – 04/11

Systems Engineer

Internal user and infrastructure support.

Provided technical support for all company employees.

Provided Microsoft Dynamics CRM and NAV client support.

Built and maintained company laptop images using R-Drive Image.

Established and maintained vendor relationships.

Managed and administered all corporate infrastructure servers including Exchange 2007/2010, SharePoint 2007/2010, file servers, database servers (SQL), backup server (Backup Exec), and all VM environments utilizing VSphere and ESX.

Migrated users from OCS to Lync 2010 and began integration of Mitel IP 3300 PBX with Lync 2010.

Started planning and designing Forefront UAG Direct Access rollout.

NINJATECH, LLC, Canton, GA 10/08 – 11/10

Owner

Founded technical support business.

Provided technical support to home and small business users throughout the Atlanta area.

Provided exceptional service at low cost.

Specialized in networking, computers and a wide range of electronics.

FAIR ISAAC CORPORATION, Norcross, GA 10/03 – 09/08

Workstation Engineering – Engineer I

Provided 3rd level support globally.

Technical support manager for national and international user conferences.

Troubleshot and documented all wireless networking issues company-wide.

Setup, configured, and maintained VMWare images.

Assisted in migration from Windows Messenger to Microsoft Office Communicator 2007.

Researched and documented video conferencing via Microsoft Office Communicator 2007.

Deployed and managed Mobile Armor Data Armor full disk encryption product.

Setup user workstations and provided phone and network connectivity.

Backup support for Fujitsu PBX and Octel VoiceMail system.

Assisted in migration from PBX to Cisco VoIP.

NUMEREX CORP., Atlanta, GA 06/00 – 04/02

MIS Support

Provided support to end users on a variety of issues. Identified, researched, and resolved technical problems. Tracked and monitored the problems to insure a timely resolution.

Maintained, updated and troubleshot all NT 4.0 and Windows 2000 servers relating to internal users, including file server, backup server, and billing server.

Maintained, analyzed, troubleshot, and repaired computer systems, hardware and computer peripherals. Documented, maintained, upgraded or replaced hardware and software systems. Supported and maintained user account information including rights, security and systems groups.

Successfully completed the Microsoft Approved Course: MS Exchange Server 5.5 Series – Design & Implementation (MS 973).

Oversaw Exchange server, including administration, upgrades, maintenance, and backups as well as building and implementing mirror servers.

Migrated all user workstations to Windows 2000 / Office 2000.

Established and documented IT policies and procedures.

Implemented VPN as an additional means of remote access.

LONDON BRIDGE GROUP, Norcross, GA 10/98 – 05/00

Network / IT Engineer

Maintained all servers and workstations in Norcross location.

Setup all new NT servers, including PDC, BDC, file and Notes servers.

Performed basic Lotus Notes administration and assisted in server upgrades and antivirus configuration.

Maintained backups of primary servers using Veritas Backup Exec, ARCserve and Compaq DLT Libraries.

Assisted PC Support staff with day-to-day calls, which mainly involved PC hardware/ software support.

Performed PBX/voicemail administration on Fujitsu 9600ES PBX and Octel VoiceMail.

Managed remote access using RADIUS authentication and RSA SecureID.

Managed office security system, providing users with security cards as well as adding, deleting, and modifying users.

Setup user workstations and provided phone and network connectivity.

THE BOSTON CONSULTING GROUP, Atlanta, GA 02/97 – 08/98

Technical Support Specialist

Performed all technical services in Atlanta location.

Played key role in the migration from Apple to PC environment (Wintel rollout).

Managed all technical aspects of office build-outs, including networking, telephony, electrical and all construction related to the above.

Provided support and maintenance for all computers, printers, fax machines and high volume copiers.

Performed basic Novell, NT, and Exchange administration duties involving user admin, upgrade and maintenance.

Managed all telecommunications and video conferencing equipment including Meridian PBX, Ascend multiplexor, PictureTel VC system, Northern Telecom phones and Shiva dial-in server.

Managed and trained other technical support staff member and provided support to other technical staff worldwide.

Maintained LAN/WAN connectivity via Cisco routers and managed Compaq hubs and switches.

Maintained tape backups, restores, and off site facilitation.

Setup user workstations providing phone and network connectivity.

Managed office security system, providing users with security cards and programming, monitoring and maintaining Pegasus 400 CardKey system.

PREMIERE COMMUNICATIONS, Atlanta, GA 11/96 – 02/97

PC / Telecommunications Technician

Maintained servers and circuits.

Built 1T, 2T and 4T PC’s used for inbound/outbound call processing.

Mapped and ran cable throughout shop floor providing connectivity to the LAN and phone switch.

Supported engineering staff ensuring servers were online and providing them with activity reports from the NAMS.

Hardwired inbound/outbound circuits and POTS lines from the phone company d-mark to DS-3 panels.

Verified routing and trunk group setup while troubleshooting calls having problems reaching destination before and after reaching our platform.

Served as contact for opening trouble ticket with carriers.

MICRO CENTER, Marietta, GA 11/94 – 11/96

Service Technician

This position was the foundation for all future success in IT field.

Serviced or upgraded all incoming equipment, including but not limited to PC/Apple computers and printers, laptops, monitors, scanners, and various other peripherals.

Troubleshot all software problems and provided customers with updates as needed.

Assisted in training of other service technicians.

Tested all returned merchandise for defects before reselling or returning to vendor.

EDUCATION

Computer Science, Southern Polytechnic University

CTEC Academy Technical Apprenticeship Program

Micro Center University training

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