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Operations Manager Process Engineer

Hyde Park, NY
January 29, 2024

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Andre Lewis

** ******** **

Hyde Park NY *****

Cell: 207-***-****


Operations manager with over 20 years supervision-human relations experience in organized labor environments.

Specialties include but are not limited to, increased productivity, fixed and variable costs management, machine reliability, OME, safety - OSHA regulatory compliance and safety standards, 5S / Lean manufacturing methods - Six Sigma, RA development, inventory/stock controls, shipping and logistics


Experienced in production scheduling, flows per hour and cost per piece

Hazmat responder certified

Lockout certified

Experienced in individual and group performance resolution Knowledgeable in quality load standards, packing and distribution


Contributed to annual increases in productivity through improvements in operations and quality

Reduced accident and injury cost by providing training and incentives

Managed daily operations and production, analyzed shifts and asset attainment, volume / production trends, resolved service failures

Developed daily operating plans to direct, coordinate and assign manpower to efficiently meet production requirements

Specialties Shift Supervisor/Process Engineer

Sappi North America 06/2017-07/2023

Effective organizational structure on shift by assigning responsibilities, training employees, and providing performance feedback to operating crews. Development and execution of production plans consistent with the principles of quality, safety and customer satisfaction by holding shift Centerlining Meetings, developing shift improvement plans via engineering, and auditing results versus standards. Managed exceptions by establishing priorities, monitoring progress, revising schedules, identifying problems, and leading shift-troubleshooting sessions. Maintained and/or enhanced employee performance by coaching, counseling, and disciplining employees. Answered grievances monitored and appraised job results. Drove operational excellence by leading teams to address high priority issues in the area of people development and best practices

Communicated plans and exceptions to operating crews, other department management and internal customers. Prepared shift logs by summarizing achievements, issues, and open follow-ups, along with process improvements

Ensured safe operations on shift including proper lock-out/tag-out, PPE, and compliance to all other safety policies and procedures. Responsible for daily Safety Observations, individual one-on-one reviews and compliance audits to monitor and review crew performance. Administered shift vacancy procedures.

Ensured competency of hourly workers while they are training in new positions. Provided coaching and counseling to direct reports and labor force.

Directed and implemented risk assessments in various departments Assist with the PM’s of various industrial equipment, PIT follow-ups. Asset maintenance and IT software hiccups as they occured

Local Sort Manager

United Parcel Service (UPS) 12/2014-04/2017

Supervised daily operation of sorting and loading all local and international ground and air service level pickup volume

Incorporated safety models into operational activity to minimize risk of injury Trained and counseled lower level Supervisors in developing high performing teams in preparation for the next level of management

Created workforce planning and development models for inbound volume and load processes Developed safety demonstrations

Operational reporting and payroll data

Package Dispatch/Preload Manager

United Parcel Service (UPS) 11/2008-12/2014

Reviewed and analyzed data (mileage, on-road hours, route plans, delivery density) Updated processes to troubleshoot inefficiencies

Worked with Industrial Engineering to create and execute viable dispatch plans Promoted new technology implementation to achieve cost and service goals Monitored technical functionality of dispatch system to ensure operational efficiency Education

Christian Leaders Institute/Western Theology Seminary Holland, MI Divinity Degree Program

Tampa College Tampa, FL


Military Service


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