Customer Service Support Specialist

Izlandria Jefferson

Experienced merchandising and customer support specialist with strong detail orientation skills.

Lansing, MI 48911

***********@*****.***

+1-517-***-****

Work Experience

Assistant Store Manager

Dollhouse of Lansing - Lansing, MI

Present

• Review store performance and offer constructive feedback and improvement recommendations

• Collaborate with customer sales team to achieve team and company-specific goals

• Coordinate inventory purchasing based on current trends, product availability and customer interest

• Organize and display merchandise to maximize purchasing appeal

• Write sales and customer reports and invoices

• Interact with customers to handle sales transactions and resolve complaints or grievances

• Assist management with sales team oversight

Customer Service Specialist/Cashier

Quality Dairy Quality Dairy Company - Lansing, MI

• Stocking and merchandising

• Responsible for cashier duties

• Processed cash and credit card transactions

• Provided policy and service information

• Assisted customers with questions

• Assisted customers with a warm and professional attitude

• Operated the cash drawer

• Took inventory

Education

High school diploma in General Studies

J.W. Sexton High School - Lansing, MI

September 2015 to June 2019

Skills

• Time Management (2 years)

• Multitasking (2 years)

• People Person (2 years)

• Microsoft Office

• Customer service

• Data entry

• Computer skills

• Front desk

• Administrative experience

• Retail management

• Retail Sales

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