Customer Service Help Desk

JW

OBJECTIVE

Seeking a career in customer service, administrative or technical arena with upward mobility opportunities.

STRENGTHS

Administrative and technical versatility. Willingness to pivot into new roles as required. Meet challenges with aplomb. Cordial, professional phone and online demeanor. Successfully resolved customer issues.

EDUCATION

GRAPHIC DESIGN • 2015• ANTHEM INSTITUTE

I learned about the Creative Cloud suite of products, Premiere Pro, After Effects, Photoshop, Illustrator & InDesign

JENNIFER D WENG

CUSTOMER SERVICE ad27cn@r.postjobfree.com

KEY ACCOMPLISHMENTS

CUSTOMER SERVICE

Seamlessly adapted to Military produce group and its many nuances.

Received multiple customer based awards.

Received bonuses for successfully opening new accounts

Received a gift card for coming up with a wonderful promotional tool.

LEADERSHIP

Entrusted as one of several employees chosen (pre-Covid) to work from home.

Selected to train temporary workers

Entrusted with vault counting, recording & reconciliation responsibilities.

Routinely handled rerouting of large amounts of cash among cashiers.

TECHNICAL

Promoted from the Sales Audit to Help Desk under the Information Technology Department.

Assisted with a companywide move of locations

Created an SOP manual for the Help Desk.

Created my own SOP manual for MPG.

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