Customer Service Information Technology

IT Professional

Aspiring IT Professional and **+ years military veteran in pursuit of multiple CompTIA, Linux, and Microsoft certifications. Skills including but not limited to computer networking, analytical thinking, and creative problem-solving. Able to apply customer service concepts to IT to improve user experience for clients, employees, and administration. A dedicated commitment to a team environment dynamic with the ability to contribute expertise and follow leadership directives at appropriate times.

-Microsoft Cloud Strategy

-Routers & Switches

-Test Equipment Operation

-Operations Maintenance

-Basic Troubleshooting

-Customer Service/Support

-Installation, Service & Repair

-Wireless Networking

-Wired Networking

-Computer Diagnostics & Repair

-Microsoft Azure

-Business & Residential Experience

Education

MyComputerCareer Information Technology Security Administrator August 2022

Community College of Vermont Associates Degree in Science August 2018

Notable Projects & Contributions

US Navy

Service in the Naval hospital and USCM

1985

Army National Guard

Deployments to Japan, Philippines, Kuwait & Iraq

1991

US Military

Global War on Terrorism, Vermont Meritorious Ribbon

Employment Experience

Team Leader Sturm Ruger 2019 - 2021

Provided exceptional leadership on the manufacturing floor with all employees

Assigned work as directed while working in a support team environment

Assisted associated and provided detailed feedback to leadership

Focused on improving communication within the team ensuring all instructions were followed

Advanced Emergency Medical Tech South Royalton Rescue 2014 - 2019

Traveled to emergency scenes and transported patients to the appropriate hospitals

Assessed all needs of the scene and requested appropriate backup support

Provided first aid and life support to patients when needed

Communicated clearly with other services as needed to ensure proper dispatch

Supervisor Sharon Vermont Facilities Management Group 2007 - 2016

In charge of the supervision and operations of Joseph Memorial Birth Site

Completed work orders that established assignments for staff and volunteers

Efficiently utilized Microsoft Excel, Word, and PowerPoint for reports, documents, and presentations

Maintained and executed company budget effectively while planning future budgets for the site

Intelligence Analyst US Army 2000 - 2007

Initiated background checks, monitored radio traffic, and reported to the section commander

Prepared movement orders by analyzing terrain for potential ambush/ enemy target locations

Tracked units on large maps with detail and accuracy

Assisted in preparing reports to the Battalion command

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