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Norman, OK
January 30, 2024

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Ann Robinson




Norman, Oklahoma 73071





Account servicing

Performance improvement

Customer Relations

Systems and software programs

Problem solving strength

Records management

Revenue Generation

To support the staff with goals and functions by keeping an excellent high standard of performance and making use of the skill sets that I have developed through my education and employment experiences. Strengths Effective cross functional communicator. Flexible and dependable. Dedicated to company and company goals. Computer skills and technical support knowledge. Type 50 wpm. Excellent problem and resolution skills. Outstanding detail and results orientated. Advanced level of experience to work independently and accomplish various tasks.

Work History

2023-06 - Current

Remote Held Sales Representative

Lincare, Norman, OK

Find resolutions to resolve payment for medical equipment.

Speak with existing customers and prospects to discuss business needs and recommend optimal solutions.

Utilized CRM software to manage customer accounts and track performance metrics.

Managed customer accounts to secure customer satisfaction and repeat business.

Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

2021-05 - Current

Habilitation Training Specialist


Help disabled clients learn social skills

Teach client skills for living independently

Assist client with exercises

Knowledge of basic medical terminology

2022-04 - 2023-12

Remote Case Data Processor


Collecting information for filed claims

Using various systems for Company research

Making sure data entered is 100% accurate

Resolving any discrepancies found.

2021-10 - 2022-03

Customer Service Representative


Answer and Greet Customers on incoming calls

Assist customers with their accounts

Document every call with detailed notes of what happened on call.

2018-11 - 2021-05

Vehicle Control Clerk


Logs onto the phone system for inbound and outbound calls

Documents accurate notes within the system for all calls

Checks/works afterhours voicemail box

Demonstrate professionalism when dealing with customers

Other duties as assigned by supervisor and/or manager.


High School Diploma

Norman High School

Entrepreneurship Program

Moore Norman Technology Center

Diversified Studies Degree: Marketing and Business

Oklahoma City Community College


University of Central Oklahoma

Information Systems Classes

Oklahoma State University - City, Oklahoma

Economic Degree

Oklahoma University


Contact this candidate