Norman, Oklahoma 73071
Systems and software programs
Problem solving strength
To support the staff with goals and functions by keeping an excellent high standard of performance and making use of the skill sets that I have developed through my education and employment experiences. Strengths Effective cross functional communicator. Flexible and dependable. Dedicated to company and company goals. Computer skills and technical support knowledge. Type 50 wpm. Excellent problem and resolution skills. Outstanding detail and results orientated. Advanced level of experience to work independently and accomplish various tasks.
2023-06 - Current
Remote Held Sales Representative
Lincare, Norman, OK
Find resolutions to resolve payment for medical equipment.
Speak with existing customers and prospects to discuss business needs and recommend optimal solutions.
Utilized CRM software to manage customer accounts and track performance metrics.
Managed customer accounts to secure customer satisfaction and repeat business.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
2021-05 - Current
Habilitation Training Specialist
Help disabled clients learn social skills
Teach client skills for living independently
Assist client with exercises
Knowledge of basic medical terminology
2022-04 - 2023-12
Remote Case Data Processor
Collecting information for filed claims
Using various systems for Company research
Making sure data entered is 100% accurate
Resolving any discrepancies found.
2021-10 - 2022-03
Customer Service Representative
Answer and Greet Customers on incoming calls
Assist customers with their accounts
Document every call with detailed notes of what happened on call.
2018-11 - 2021-05
Vehicle Control Clerk
Logs onto the phone system for inbound and outbound calls
Documents accurate notes within the system for all calls
Checks/works afterhours voicemail box
Demonstrate professionalism when dealing with customers
Other duties as assigned by supervisor and/or manager.
High School Diploma
Norman High School
Moore Norman Technology Center
Diversified Studies Degree: Marketing and Business
Oklahoma City Community College
University of Central Oklahoma
Information Systems Classes
Oklahoma State University - City, Oklahoma