Customer Service Data Entry

ALEXUS

LINGARD

ad279a@r.postjobfree.com 843-***-**** Rosharon, TX

PROFESSIONAL SUMMARY

Dedicated claims representative professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

SKILLS

● Excellent Customer Service ●

Oral & Written Communication ●

Multi-tasking Abilities

● Inbound & Outbound Calls ●

Issue & Complaint Resolution ●

Data Entry & Maintenance ●

Windows 10&11

● Leadership

● Chat

● Verbal Communication

● Customer Service

● Empathy

WORK HISTORY

● Active Listening Skills ●

Microsoft Office Expertise ●

Technical Support Expertise ●

Upselling Products & Services ●

Call Center Operations ● Work

Task Prioritization ● MAC OS

● Sales

● Zendesk

● Recruitment

● Positive Attitude

● Collaborative

Claims Representative The Cigna Group 07/2023 - 01/2024 ● Recognized for consistency of 98% plus, accuracy in claims processing.

● Took on international claims to relieve the workload of others.

● Maintained exemplary work record completing work to meet goals to compensate for any variance of schedule.

● Responded effectively to increased workloads, increasing knowledge and expertise as required while meeting targeted goals.

Chat Agent Amazon 11/2021 - 07/2023 ● Enhanced customer satisfaction by promptly addressing inquiries and resolving issues. ● Streamlined communication for clients through effective use of chat tools and resources. ● Boosted sales revenue with persuasive product recommendations tailored to customer needs. ● Maintained high-quality standards, ensuring accuracy and professionalism in all written communications. Data Entry MC Center Solutions 03/2021 - 11/2021 ● Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases. ● Increased team efficiency by training new data entry clerks on company software, processes, and best practices.

● Expedited data entry tasks through the use of keyboard shortcuts and customized software tools. ● Assisted in implementing a new CRM system that increased overall efficiency in managing customer relationships.

EDUCATION

Berkeley High School - Moncks Corner, SC

High School Diploma - 2017

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