+1-616-***-****

ad2798@r.postjobfree.com

*** **** **** ******,

Holland, MI 49423

Technical Support

Customer Service

Microsoft Excel

Hospitality

Professional World Academy

****-****

EDUCATION

EXPERTISE

ABOUT ME

Dedicated and client-focused Technical/Customer Representative with a strong background in troubleshooting and resolving technical issues. Demonstrated ability to provide exceptional service and ensure customer satisfaction.

WORK EXPERIENCE

English

Filipino

LANGUAGE

VILMA RAUTO KESLER

V I R T U A L A S S I S T A N T

•Managed technical support tickets and resolved issues for customers promptly.

•Provided exceptional customer service by effectively communicating complex technical concepts to non-technical users.

•Proficiently troubleshooted hardware and software issues, escalating as necessary to senior technicians.

•Implemented efficient problem-solving techniques to ensure customer satisfaction and retention.

Customer Service/Technical Support

FEB 2022 - AUG 2023

Alorica

•Managed technical support tickets and resolved issues for customers promptly.

•Provided exceptional customer service by effectively communicating complex technical concepts to non-technical users.

•Proficiently troubleshooted hardware and software issues, escalating as necessary to senior technicians.

•Implemented efficient problem-solving techniques to ensure customer satisfaction and retention.

Customer Service/Technical Support

JUL 2018 – MAY 2021

Taskseveryday - ALFA Business